Robert Glazer

You want Sally to find 6.0 and then tell everyone running 4.0 and 5.0 to...

upgrade.

So to me, everything has to be revisited.

I tell an onboarding culture story about one of our core values, about one of our best traditions in the company and this award ceremony.

We have a core value of excel and improve.

And it just went from nice to not working as we went from 10 to 75 people.

And I always explain it to people that excellence requires improvement.

So if we have a best practice way of doing something and you have no clue how to do it, you probably should use that.

And we had to totally reinvent it to bring back that special piece of it again.

And then three years later, we had to reinvent it again.

But you also need to be constantly looking at changing that or improving it.

So that's always going to happen.

The thing is, improve the operating system for everyone.

Don't just improve it to yourself.

That to me is the excellence and the standardization.

But we should always be looking at every process we have and

blow it up and make it better and roll out the new code to everyone.

And that requires that psychological safety, right?

When you move away from excellence is when you're running 4.0 and I find 5.0 and hold it to myself and then Sally finds 6.0, right?

It requires a culture where people can say, this is broken, we need to fix it.