Robert Glazer

And they don't get the, it's always been that way, it works, leave it.

You want Sally to find 6.0 and then tell everyone running 4.0 and 5.0 to...

upgrade.

So to me, everything has to be revisited.

I tell an onboarding culture story about one of our core values, about one of our best traditions in the company in this award ceremony.

And it just went from nice to not working as we went from 10 to 75 people.

And we had to totally reinvent it to bring back that special piece of it again.

And then three years later, we had to reinvent it again.

So that's always going to happen.

If you don't know what your core values are, you don't realize how much they're driving your behavior in leadership and in life.

We just did this with a group of leaders and two of the people in the organization were really struggling with each other.

And that requires that psychological safety, right?

It requires a culture where people can say, this is broken, we need to fix it.

The root of both of it was childhood experiences that strongly impacted their values and how they behave.

And they don't get the, it's always been that way, it works, leave it.

So I can give you an example of this.

Let's imagine we have a lot of people, when we've done this process, they have a core value of trust.

For most of those people, there was some violation of trust in their life that made trust really important.

But that's their operating system.

That's how they operate.