Ron Friedman

And so if I trust you to do a good job with this podcast, I'm making myself vulnerable while still expecting the podcast to sound good.

Great, at the end.

And in the book, I talk about what are the three pillars of trust in the workplace, because it does vary depending on your role.

So the things that define trust in a working relationship aren't necessarily the same elements that define trust with a doctor or with a neighbor.

So at work, it comes down to three things.

One is competence, how well you do your job.

The second thing is care.

The second pillar is caring.

How much do you care about other people?

And the third pillar is consistency.

How predictable are your behaviors?

And you need to have all three.

Any time one of these pillars is missing, trust tends to degrade.

And so, for example, you can have someone who's really caring and really consistent, but if they do a bad job, that trust is going to break down.

And so what

What it comes down to, I think, is identifying for any relationship where you're trying to build trust, figure out where the opportunities are for elevating any of the pillars that may be weak.

In the book, I talk about the psychology of friendships.

And there are some recent findings in the science of friendships that I think are really interesting.

One of them is to assume your colleagues like you.

Most of us dramatically underestimate how well-liked we are.