Ross

And so my question was, what's the most important thing to focus on when your business is blowing up faster than your internal systems, your staffing and structure can keep up with without losing the quality or burning out?

something that, that we have been doing.

I mean, there's a, there was a customer where we had to take out the lid in their bathroom because there was some mold growing on there and we did all that and we got everything done.

We got everything put back drywall and painted everything.

And I went back to do the final walkthrough with the customer and she was a super nice lady and she was like, you know,

I like it, but it wasn't up to the standard that I wanted.

And, you know, there was just some stuff that paint wasn't supposed to be on this or, you know, they didn't mask properly and things like that.

And so while she was okay with it, I said, well, I'm not okay with it.

Can we come back and fix it?

And I'd actually that day was listening to your podcast on the way up there.

And someone had mentioned that where.

you had told them like go above and beyond basically for the customer.

And so that's, that's what I did.

And then she was, you know, while it took a little bit longer and you know, her husband wasn't necessarily, uh, happy with us with the amount of time that it took.

I told him, I said, we wanted to make sure that we got it done.

Right.

And that kind of leads me into, uh, another question.

If you guys have time with the small market that we have up here,

in fairbanks we have really two competing companies up here and when we started and as we've gotten things going we're basically picking up all of their work and so that's also part of the reason why we've had to hire super quick and expand our team so quickly and with that we've gotten a lot of younger guys i mean we've got a

16 year old a couple 17 year olds and you know a couple 18 year olds and i'm only 24 and so i'm trying to learn while also teaching these guys how to do everything and so what's the best way to instill accountability and reliability into those younger guys who want to learn and are hungry but still struggle with basic consistency with having a job because a lot of this is their first job