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Russ Hawkins

๐Ÿ‘ค Speaker
214 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
The $30m ARR Battle: How 1 VC Forced a 5x Exit When Restaurant SaaS CEO Wanted to Keep Building

Yeah, so my prior company was a high-performance computing company, and my controller was married to a venture capitalist in the Philadelphia area.

SaaS Interviews with CEOs, Startups, Founders
The $30m ARR Battle: How 1 VC Forced a 5x Exit When Restaurant SaaS CEO Wanted to Keep Building

So I had gotten to know him, and when I sold that company successfully, he asked me if I would consider running one of his portfolio companies.

SaaS Interviews with CEOs, Startups, Founders
The $30m ARR Battle: How 1 VC Forced a 5x Exit When Restaurant SaaS CEO Wanted to Keep Building

I actually looked at three of them.

SaaS Interviews with CEOs, Startups, Founders
The $30m ARR Battle: How 1 VC Forced a 5x Exit When Restaurant SaaS CEO Wanted to Keep Building

And this was the one that I thought had the most interesting technology.

SaaS Interviews with CEOs, Startups, Founders
The $30m ARR Battle: How 1 VC Forced a 5x Exit When Restaurant SaaS CEO Wanted to Keep Building

And to me, it was a great technology with poor go-to-market and poor marketing.

SaaS Interviews with CEOs, Startups, Founders
The $30m ARR Battle: How 1 VC Forced a 5x Exit When Restaurant SaaS CEO Wanted to Keep Building

And so that's what attracted me there.

SaaS Interviews with CEOs, Startups, Founders
The $30m ARR Battle: How 1 VC Forced a 5x Exit When Restaurant SaaS CEO Wanted to Keep Building

The value was in the software, but it was delivered in a piece of hardware.

SaaS Interviews with CEOs, Startups, Founders
The $30m ARR Battle: How 1 VC Forced a 5x Exit When Restaurant SaaS CEO Wanted to Keep Building

We put servers out at each grocery store, essentially.

SaaS Interviews with CEOs, Startups, Founders
The $30m ARR Battle: How 1 VC Forced a 5x Exit When Restaurant SaaS CEO Wanted to Keep Building

Yeah.

SaaS Interviews with CEOs, Startups, Founders
The $30m ARR Battle: How 1 VC Forced a 5x Exit When Restaurant SaaS CEO Wanted to Keep Building

Yes.

SaaS Interviews with CEOs, Startups, Founders
The $30m ARR Battle: How 1 VC Forced a 5x Exit When Restaurant SaaS CEO Wanted to Keep Building

So the major shift that we made in 2013 was to focus really more on data analytics and be less video centric.

SaaS Interviews with CEOs, Startups, Founders
The $30m ARR Battle: How 1 VC Forced a 5x Exit When Restaurant SaaS CEO Wanted to Keep Building

We thought we could do a better job than what was being done in the marketplace at the time with a technology called exception based reporting, which was being used by many, many large retailers.

SaaS Interviews with CEOs, Startups, Founders
The $30m ARR Battle: How 1 VC Forced a 5x Exit When Restaurant SaaS CEO Wanted to Keep Building

And right now, we've proven that.

SaaS Interviews with CEOs, Startups, Founders
The $30m ARR Battle: How 1 VC Forced a 5x Exit When Restaurant SaaS CEO Wanted to Keep Building

We came out with a minimum viable product in 2013, and we have evolved pretty significantly since then.

SaaS Interviews with CEOs, Startups, Founders
The $30m ARR Battle: How 1 VC Forced a 5x Exit When Restaurant SaaS CEO Wanted to Keep Building

Originally, the use cases were all around loss prevention, but now 80% of my customers use it for operational analytics, merchandising, marketing.

SaaS Interviews with CEOs, Startups, Founders
The $30m ARR Battle: How 1 VC Forced a 5x Exit When Restaurant SaaS CEO Wanted to Keep Building

Even the finance organizations use it for a variety of things.

SaaS Interviews with CEOs, Startups, Founders
The $30m ARR Battle: How 1 VC Forced a 5x Exit When Restaurant SaaS CEO Wanted to Keep Building

So today it's all about data management and making the data exhaust that all the systems that are operating in these businesses.

SaaS Interviews with CEOs, Startups, Founders
The $30m ARR Battle: How 1 VC Forced a 5x Exit When Restaurant SaaS CEO Wanted to Keep Building

We pull them all together and we create value or give the users the ability to create value out of all of that data.

SaaS Interviews with CEOs, Startups, Founders
The $30m ARR Battle: How 1 VC Forced a 5x Exit When Restaurant SaaS CEO Wanted to Keep Building

Well, it really depends on the size of the grocer and there's differences in the grocers versus retailers versus restaurants.

SaaS Interviews with CEOs, Startups, Founders
The $30m ARR Battle: How 1 VC Forced a 5x Exit When Restaurant SaaS CEO Wanted to Keep Building

So today we have a couple of hundred customers, more than a couple of hundred customers across those three groups in the U.S.