Ryan Smith

I had no money when I started the company.

Let's go.

Yeah, I think this is an interesting point where people don't probably understand what drives them on one angle and also how long they're going to work for.

And I was pretty clear that I knew that I'm going to work until I'm 80 years old.

And so if you actually think about what you would do if you sold your company, and mind you, it's my dad, my brother, and myself.

And it's like grab your coat and go home.

It was that kind of an offer.

I think you really got to say, hey, what am I going to do next?

And I remember getting in a car with my wife and driving on a four-hour drive.

We got about 30 minutes.

And she's like, Ryan, I don't need you around the house more.

This isn't going to do you any good.

And by the way, like the path of least resistance is to go build Qualtrics.

And so, you know, obviously we were pretty bullish on it becoming a multi-billion dollar platform.

And I think we were right.

Yeah, we have an experience management platform and we view that everything and where the world's going is around the experience economy.

We care about experiences.

We behave with experiences in mind, our habits around experiences.

But companies historically are really bad at understanding experiences, not from their employees, from their customers and the market.

So a lot of times they'll be surprised when an employee leaves and they don't understand, you know, the experience gap.