Ryan Smith

They thought they were providing something to the employee, but they weren't.

Or when the customers leave, everyone's trying to create a good experience.

So we've created a platform where people can actually listen to their customers and their employees in the market in real time and have all that data being managed in one place.

one location.

And that's the experience management platform.

We believe every organization, and we're seeing it, is going to have an experience management platform the same way they have a CRM.

And it's a different kind of data.

It's a new data.

It's data that they're creating on their own, not data that they're just getting sent to them, which is pretty cool.

Yeah, pure sass.

We have been pretty much since the beginning.

Which is crazy.

I mean, we had servers going in the basement.

We were really early, probably too early to the cloud.

You know, I remember all the nightmares with that.

We had this goal of being able to collect data online and run real-time analytics on it.

And it was interesting.

There was a time where no one was interested in doing this.

I specifically remember the only people that would listen were our academic market.

So we started only targeting academics, which is a horrible business model because they have no money.