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Ryan Smith

๐Ÿ‘ค Speaker
313 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
931 Qualtrics "Well Past" $250m in ARR, When Will The Go Public?

They're extremely demanding and they can sit in and play with your product all day long with nowhere to go.

SaaS Interviews with CEOs, Startups, Founders
931 Qualtrics "Well Past" $250m in ARR, When Will The Go Public?

And, you know, what was great was we we catered to them and we ended up building an enterprise level platform with thousands and thousands of features and functionality, which cascaded as people graduated college right into the enterprise.

SaaS Interviews with CEOs, Startups, Founders
931 Qualtrics "Well Past" $250m in ARR, When Will The Go Public?

And enterprise folks started to say, hey, wait a minute.

SaaS Interviews with CEOs, Startups, Founders
931 Qualtrics "Well Past" $250m in ARR, When Will The Go Public?

I can actually understand what our customers want.

SaaS Interviews with CEOs, Startups, Founders
931 Qualtrics "Well Past" $250m in ARR, When Will The Go Public?

I don't need to guess anymore, and I can get it in real time.

SaaS Interviews with CEOs, Startups, Founders
931 Qualtrics "Well Past" $250m in ARR, When Will The Go Public?

And we wake up in 2011 after a bunch of hard work with 2012 with 160,000 net promoter studies or NPS studies running on Qualtrics and people being able to metric and

SaaS Interviews with CEOs, Startups, Founders
931 Qualtrics "Well Past" $250m in ARR, When Will The Go Public?

and kind of power their business of experience data.

SaaS Interviews with CEOs, Startups, Founders
931 Qualtrics "Well Past" $250m in ARR, When Will The Go Public?

We work really hard to get operational data, which is our financial data and other data.

SaaS Interviews with CEOs, Startups, Founders
931 Qualtrics "Well Past" $250m in ARR, When Will The Go Public?

But we're most surprised with our experience data, which is kind of what we don't know.

SaaS Interviews with CEOs, Startups, Founders
931 Qualtrics "Well Past" $250m in ARR, When Will The Go Public?

And only the last couple of years has technology been in a spot that we can go gather this data and make heads and tails of it.

SaaS Interviews with CEOs, Startups, Founders
931 Qualtrics "Well Past" $250m in ARR, When Will The Go Public?

Yeah, so our range, I mean, we have different groups.

SaaS Interviews with CEOs, Startups, Founders
931 Qualtrics "Well Past" $250m in ARR, When Will The Go Public?

You know, we have enterprise businesses just like everyone else where the numbers look great.

SaaS Interviews with CEOs, Startups, Founders
931 Qualtrics "Well Past" $250m in ARR, When Will The Go Public?

I think probably some of the most impressive numbers are, you know, we've gone from, you know, just a handful of, you know, what I would call six, seven figure deals to, you know, thousands and thousands of percent growth in that area.

SaaS Interviews with CEOs, Startups, Founders
931 Qualtrics "Well Past" $250m in ARR, When Will The Go Public?

We have about 9,000.

SaaS Interviews with CEOs, Startups, Founders
931 Qualtrics "Well Past" $250m in ARR, When Will The Go Public?

Just look at our deal size.

SaaS Interviews with CEOs, Startups, Founders
931 Qualtrics "Well Past" $250m in ARR, When Will The Go Public?

It actually looks like Salesforce.

SaaS Interviews with CEOs, Startups, Founders
931 Qualtrics "Well Past" $250m in ARR, When Will The Go Public?

Right.

SaaS Interviews with CEOs, Startups, Founders
931 Qualtrics "Well Past" $250m in ARR, When Will The Go Public?

Where, you know, I think, you know, between 2002 to 2014, like you count the number of six and seven figure deals on one hand.

SaaS Interviews with CEOs, Startups, Founders
931 Qualtrics "Well Past" $250m in ARR, When Will The Go Public?

And now we're we're closing more a year than all the prior years combined.

SaaS Interviews with CEOs, Startups, Founders
931 Qualtrics "Well Past" $250m in ARR, When Will The Go Public?

But I think if you look what excites us is we've got, you know, almost 9000 brands that are on Qualtrics that range anywhere from 12 customers, Ryan paying customers.