Ryan Smith
๐ค SpeakerAppearances Over Time
Podcast Appearances
They're extremely demanding and they can sit in and play with your product all day long with nowhere to go.
And, you know, what was great was we we catered to them and we ended up building an enterprise level platform with thousands and thousands of features and functionality, which cascaded as people graduated college right into the enterprise.
And enterprise folks started to say, hey, wait a minute.
I can actually understand what our customers want.
I don't need to guess anymore, and I can get it in real time.
And we wake up in 2011 after a bunch of hard work with 2012 with 160,000 net promoter studies or NPS studies running on Qualtrics and people being able to metric and
and kind of power their business of experience data.
We work really hard to get operational data, which is our financial data and other data.
But we're most surprised with our experience data, which is kind of what we don't know.
And only the last couple of years has technology been in a spot that we can go gather this data and make heads and tails of it.
Yeah, so our range, I mean, we have different groups.
You know, we have enterprise businesses just like everyone else where the numbers look great.
I think probably some of the most impressive numbers are, you know, we've gone from, you know, just a handful of, you know, what I would call six, seven figure deals to, you know, thousands and thousands of percent growth in that area.
We have about 9,000.
Just look at our deal size.
It actually looks like Salesforce.
Right.
Where, you know, I think, you know, between 2002 to 2014, like you count the number of six and seven figure deals on one hand.
And now we're we're closing more a year than all the prior years combined.
But I think if you look what excites us is we've got, you know, almost 9000 brands that are on Qualtrics that range anywhere from 12 customers, Ryan paying customers.