Sam Jacobs

Those people churn at three times the rate that people that have an interaction with a customer success manager or an enrollment manager, right?

So that's a channel that has some issues.

We're going to fix onboarding.

We're going to focus on the member journey.

We're going to be prescriptive about the activities that you need to take in order to get value from the membership.

That will drive down churn to some organic level.

And at that point, we'll be even more ready to invest in growth

which will happen over the course of 2025 and 2026.

So that's my message.

Thank you for coming to my TED Talk, but I'm also the host of this wonderful series of sessions.

So next, if you want to learn about... Thank you.

We've got a full lineup of speakers.

So if you want to learn more about Pavilion, SAS Open 24 gives you a coupon code.

I don't, these things, oh, there are a few people.

Most of the time you put up the QR code for like buy my thing and everybody's like, okay, what's next?

But I do see some cameras out there.

So God bless all of you.

Even if you don't intend to buy anything, you're making me feel good.

I appreciate it.