Sam Liang

speaker

424 appearances 2 recordings 2 series first heard Dec 2025 last heard 28 Jun

Sam Liang’s voice in public audio — every appearance, attributed to the second.

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Recordings per month over the last 12 months — 2 in all, peaking in Jun 2026 with 1.

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The Neuron: AI Explained · Your AI Meeting Agents Aren’t Enough: Otter.ai's Sam Liang on Enterprise Knowledge · 16 Dec 2025 podcast

then if you give it enough data, the AI agent could do a pretty good job too, or can even outperform a human agent.

Yeah.

We actually already, another project we have, it's a real-time sales coach.

It's actually just basically what you said.

If the customer asks some tough questions,

If the sales rep is relatively junior, he or she cannot answer a lot of questions effectively yet.

We have this real-time sales coach that actually listens to a customer, hears the objection, and then the sales coach will pop up an answer on the screen in real time.

So if you're doing it on Zoom, the sales rep doesn't read the answer back to the customer.

So it's almost like cheating in an exam.

Yeah.

We actually built that even.

They built it.

So it's a part of Otter already.

Oh, wow.

Yeah, a lot of people use paper sales, but others, you know, for customer success or client relationship, there's one of this big financial company, we cannot name it.

They use Otter to handle all the client calls and they create a channel, an Otter channel for each client.

So for each client, they have a multi-year relationship, right?

So they actually put all the meetings with that client into that specific channel.

And for that channel, they include all the people who work with that client so that everyone is informed.

And then later, if they hired a new person who need to work on that client, they just add that person to that channel.

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