Sam Liang

Yeah.

We actually built that even.

They built it.

So it's a part of Otter already.

Oh, wow.

Yeah, a lot of people use paper sales, but others, you know, for customer success or client relationship, there's one of this big financial company, we cannot name it.

They use Otter to handle all the client calls and they create a channel, an Otter channel for each client.

So for each client, they have a multi-year relationship, right?

So they actually put all the meetings with that client into that specific channel.

And for that channel, they include all the people who work with that client so that everyone is informed.

And then later, if they hired a new person who need to work on that client, they just add that person to that channel.

So instantly the new hire get all the contacts.

You can use AI chat to query all those costs as well.

So they found that really useful.

We mentioned that in the press release, the customer actually did an ROI evaluation.

They said actually for every 20 seats they buy, an order can generate the value of one full-time employee.

So that's the result they shared with us.

So we use that formula to estimate.

We also heard that from other customers too.

Then we use that general ROI formula to estimate how much value our customers are getting out of Otter.