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The Neuron: AI Explained
Your AI Meeting Agents Aren’t Enough: Otter.ai's Sam Liang on Enterprise Knowledge

What's the workflow of a product manager?

The Neuron: AI Explained
Your AI Meeting Agents Aren’t Enough: Otter.ai's Sam Liang on Enterprise Knowledge

a user researcher.

The Neuron: AI Explained
Your AI Meeting Agents Aren’t Enough: Otter.ai's Sam Liang on Enterprise Knowledge

So we think about their workflow.

The Neuron: AI Explained
Your AI Meeting Agents Aren’t Enough: Otter.ai's Sam Liang on Enterprise Knowledge

And then once we have this meeting centric knowledge base, we say, hey, how do we leverage this knowledge base to optimize their workflow?

The Neuron: AI Explained
Your AI Meeting Agents Aren’t Enough: Otter.ai's Sam Liang on Enterprise Knowledge

Right.

The Neuron: AI Explained
Your AI Meeting Agents Aren’t Enough: Otter.ai's Sam Liang on Enterprise Knowledge

For a sales rep, sales reps do a lot of talking.

The Neuron: AI Explained
Your AI Meeting Agents Aren’t Enough: Otter.ai's Sam Liang on Enterprise Knowledge

They talk to customers.

The Neuron: AI Explained
Your AI Meeting Agents Aren’t Enough: Otter.ai's Sam Liang on Enterprise Knowledge

One of the tedious job of the sales rep is actually, after they talk to the customers, is to enter the data into CRM.

The Neuron: AI Explained
Your AI Meeting Agents Aren’t Enough: Otter.ai's Sam Liang on Enterprise Knowledge

start for the HubSpot.

The Neuron: AI Explained
Your AI Meeting Agents Aren’t Enough: Otter.ai's Sam Liang on Enterprise Knowledge

They either completely skip it or they just write something random and then move on to the next meeting because they're busy.

The Neuron: AI Explained
Your AI Meeting Agents Aren’t Enough: Otter.ai's Sam Liang on Enterprise Knowledge

They oftentimes have back-to-back meetings with customers.

The Neuron: AI Explained
Your AI Meeting Agents Aren’t Enough: Otter.ai's Sam Liang on Enterprise Knowledge

But that workflow can already be automated.

The Neuron: AI Explained
Your AI Meeting Agents Aren’t Enough: Otter.ai's Sam Liang on Enterprise Knowledge

After your sales call, we actually extract the important data or important insights and push that into Salesforce for you.

The Neuron: AI Explained
Your AI Meeting Agents Aren’t Enough: Otter.ai's Sam Liang on Enterprise Knowledge

And whatever data you want to extract, you can actually create a template.

The Neuron: AI Explained
Your AI Meeting Agents Aren’t Enough: Otter.ai's Sam Liang on Enterprise Knowledge

We have this customized template system, allow you to say, after each meeting, there are several methodologies, a MacPick,

The Neuron: AI Explained
Your AI Meeting Agents Aren’t Enough: Otter.ai's Sam Liang on Enterprise Knowledge

or some other methodology to track data like authorities, customer budget, customer use cases, objections that customers have, competitors they mention, and you can configure their template, then we can

The Neuron: AI Explained
Your AI Meeting Agents Aren’t Enough: Otter.ai's Sam Liang on Enterprise Knowledge

check that insight to push it into Salesforce.

The Neuron: AI Explained
Your AI Meeting Agents Aren’t Enough: Otter.ai's Sam Liang on Enterprise Knowledge

Recruiter is similar.

The Neuron: AI Explained
Your AI Meeting Agents Aren’t Enough: Otter.ai's Sam Liang on Enterprise Knowledge

After an interview, they need to evaluate.

The Neuron: AI Explained
Your AI Meeting Agents Aren’t Enough: Otter.ai's Sam Liang on Enterprise Knowledge

Maybe they have a scorecard.