Sam Wakefield

It's crucial. You know, it's so interesting in the trades, especially the standard is because it's so easy for people to start a company in home services and in the trades. That also means that the standard is really low. So it's not incredibly hard to be exceptional, but it is difficult to stay there consistently day after day.

It's crucial. You know, it's so interesting in the trades, especially the standard is because it's so easy for people to start a company in home services and in the trades. That also means that the standard is really low. So it's not incredibly hard to be exceptional, but it is difficult to stay there consistently day after day.

And that's the big differentiator, I think, is the consistency of training our people. And to your point, I've heard you say this before. You, of course, read Elevate. And one of the biggest missing pieces in home services and in the trades is the internal training of our people.

And that's the big differentiator, I think, is the consistency of training our people. And to your point, I've heard you say this before. You, of course, read Elevate. And one of the biggest missing pieces in home services and in the trades is the internal training of our people.

Because we'll bring them in and just...

Because we'll bring them in and just...

Yeah, I'll say this is interesting that we're talking about this. I was talking to Doug Wyatt. I don't know if you know who that is the other day with Synergy Learning Systems. And we were having this conversation. We were talking about other industries outside the trades. Industries that are sales-driven industries. Literally any other industry that sells is first.

Yeah, I'll say this is interesting that we're talking about this. I was talking to Doug Wyatt. I don't know if you know who that is the other day with Synergy Learning Systems. And we were having this conversation. We were talking about other industries outside the trades. Industries that are sales-driven industries. Literally any other industry that sells is first.

Because him and I, we've both done some trainings outside of our home services. And the second you step into any other industry that is sales-driven... We were like, okay, well, you know, when y'all have your weekly meeting and they're like, what do you mean weekly meeting? Like, well, yeah, your weekly sales meeting. They're like, we do sales every day. What are you talking about?

Because him and I, we've both done some trainings outside of our home services. And the second you step into any other industry that is sales-driven... We were like, okay, well, you know, when y'all have your weekly meeting and they're like, what do you mean weekly meeting? Like, well, yeah, your weekly sales meeting. They're like, we do sales every day. What are you talking about?

It's just the standard is we sharpen our ax every single day when you're a sales-driven organization. And then we step into the trades and it's a really unusual thing to train every day. And it's like, wait a minute, where's the disconnect? It's like we've forgotten that or never even learned that

It's just the standard is we sharpen our ax every single day when you're a sales-driven organization. And then we step into the trades and it's a really unusual thing to train every day. And it's like, wait a minute, where's the disconnect? It's like we've forgotten that or never even learned that

that the in order to be that expert a home service expert just like the show's name in order to be that expert we have to constantly be sharpening the axe it's like zig ziglar used to say about personal growth you you have to it's something you have to do daily you can't do it on sunday and expect it to last all week i love this you reminded me of some stuff right now i think it's

that the in order to be that expert a home service expert just like the show's name in order to be that expert we have to constantly be sharpening the axe it's like zig ziglar used to say about personal growth you you have to it's something you have to do daily you can't do it on sunday and expect it to last all week i love this you reminded me of some stuff right now i think it's

Right. And I'll agree with you a hundred percent too. I mean, we've got to be constantly working on all of the things to make that, that well-rounded, you know, well-rounded person. You know, I have the similar background in, in, you know, restaurants, you know, every time we'd start to shift the, they'd had the kitchen makeup, the specialists for that.

Right. And I'll agree with you a hundred percent too. I mean, we've got to be constantly working on all of the things to make that, that well-rounded, you know, well-rounded person. You know, I have the similar background in, in, you know, restaurants, you know, every time we'd start to shift the, they'd had the kitchen makeup, the specialists for that.

So I could even try them to be able to describe them more accurately. It's like, how, when's the last time we did that with our, you know, with, with what we do. Everybody says, well, do you have one of these in your own home? Well, no wonder you're not selling it. You didn't even put it in your own house.

So I could even try them to be able to describe them more accurately. It's like, how, when's the last time we did that with our, you know, with, with what we do. Everybody says, well, do you have one of these in your own home? Well, no wonder you're not selling it. You didn't even put it in your own house.

You know, it's funny, if anybody wants to learn about NLP, that's a great place to start. But the, you know, NLP is the fancy way of saying brain science. I like to break it down like that. But it's one of the, there's several different things involved with it. Mainly, it's understanding how brains work, the psychology of how people make decisions.

You know, it's funny, if anybody wants to learn about NLP, that's a great place to start. But the, you know, NLP is the fancy way of saying brain science. I like to break it down like that. But it's one of the, there's several different things involved with it. Mainly, it's understanding how brains work, the psychology of how people make decisions.