Sam Wakefield

And the price is the price. Two things determine the price. One is the size and condition of the home. And they decided that when they bought the house. And the second is what they want to include in the project. If the price is too high, then we'll pick something else. We don't need to discount it.

And the price is the price. Two things determine the price. One is the size and condition of the home. And they decided that when they bought the house. And the second is what they want to include in the project. If the price is too high, then we'll pick something else. We don't need to discount it.

But at the end of the day, you know, the price happens to just come along with the things that they choose to serve them the best way possible.

But at the end of the day, you know, the price happens to just come along with the things that they choose to serve them the best way possible.

I think that the biggest one that I could remember, especially for all, especially all the new people in sales or even technicians, it doesn't matter your role. And if you're in home services, I think the biggest piece of advice I could, there are two pieces that kind of tie together. One is ask more questions. Nobody asks enough questions. And then the second piece, which goes with that is,

I think that the biggest one that I could remember, especially for all, especially all the new people in sales or even technicians, it doesn't matter your role. And if you're in home services, I think the biggest piece of advice I could, there are two pieces that kind of tie together. One is ask more questions. Nobody asks enough questions. And then the second piece, which goes with that is,

take more time than you've ever taken before in an appointment. So slow the heck down. Ask more questions and slow down. Those are the two things I think that everyone can immediately apply and totally change the outcome.

take more time than you've ever taken before in an appointment. So slow the heck down. Ask more questions and slow down. Those are the two things I think that everyone can immediately apply and totally change the outcome.

They're spending enough time to ask the questions and truly listen to what those people need and want. Offer things that could improve their life.

They're spending enough time to ask the questions and truly listen to what those people need and want. Offer things that could improve their life.

You know, I found that a long time ago, people will pay more for what they want than what they need. If everybody just had what they need, everybody would drive a Prius and live in a small, tiny, small house. But they don't and never will for this very same reason.

You know, I found that a long time ago, people will pay more for what they want than what they need. If everybody just had what they need, everybody would drive a Prius and live in a small, tiny, small house. But they don't and never will for this very same reason.

Yeah, I think a lot of it's historical. So it depends on the historical part of it. Except for, you know, go back 30, 40 years and the most trusted person in town was the trades guy. you know, hey, my heater's out. All right, put on another pot of coffee. I'll be right over. But the last probably especially, you know, two, three decades, so many bad apples have ruined sales for a lot of people.

Yeah, I think a lot of it's historical. So it depends on the historical part of it. Except for, you know, go back 30, 40 years and the most trusted person in town was the trades guy. you know, hey, my heater's out. All right, put on another pot of coffee. I'll be right over. But the last probably especially, you know, two, three decades, so many bad apples have ruined sales for a lot of people.

You look at all the exposés on TV about, you know, these different companies taking advantage of homeowners and all these things. And it's just put such a bad taste in people's mouths that, I mean, that's a huge part of it.

You look at all the exposés on TV about, you know, these different companies taking advantage of homeowners and all these things. And it's just put such a bad taste in people's mouths that, I mean, that's a huge part of it.

And then, of course, we're working so diligently, you know, people like yourself and the rest of us that are working to bring trust back to the trades, be that person of integrity, have the code of ethics, the things that we refuse to compromise on for, you know, just for profit.

And then, of course, we're working so diligently, you know, people like yourself and the rest of us that are working to bring trust back to the trades, be that person of integrity, have the code of ethics, the things that we refuse to compromise on for, you know, just for profit.

It doesn't mean we can't charge what we, you know, what we earn, but we're not going to compromise morals and ethics for it. And I think that's a big part of what has caused the bad sentiment about, you know, about sales and salespeople.

It doesn't mean we can't charge what we, you know, what we earn, but we're not going to compromise morals and ethics for it. And I think that's a big part of what has caused the bad sentiment about, you know, about sales and salespeople.