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Sara Nadal

๐Ÿ‘ค Speaker
172 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

I had no money when I started the company.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

I'm ready.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

Yeah, well, Stellar Employ...

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

The thing that we sell on is helping the employers of hourly jobs quickly identify and hire their best employees.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

So we've demonstrated that we can reduce turnover by 30%.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

A lot of HR tech is sort of in fancier job space, but this is really exciting.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

There are 60 million Americans in hourly jobs.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

That's 40% of the labor force.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

People who make your coffee, fill your Amazon orders,

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

clean your hotel rooms, et cetera, they tend to leave their jobs once a year at an average cost of $1,000 to replace them.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

We're talking about a $60 billion problem.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

So if we're reducing turnover by 30%, saving about $20 billion.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

Yeah, so the way we do this is we have a 15-minute questionnaire.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

It gets at a person's underlying abilities and what motivates them.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

It's very elegant, very quick.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

It looks at the fundamental baseline of what drives hourly jobs.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

And then a machine learning algorithm that we can calibrate based on every single client.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

So we learn the main drivers of success for every client, filter their applicants as they come through.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

So first thing applicants do is take our questionnaire.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

If they're good, they can schedule an interview before they close their browser.

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