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Sara Nadal

๐Ÿ‘ค Speaker
172 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

And then we're getting feedback on them constantly getting better every day.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

Yeah.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

No.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

So that's a great question.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

So the types of jobs that we fill are...

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

tend to be jobs that require being on site that people are hiring like hundreds of people for the same job.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

So let me use the shoes of a hiring manager at a call center.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

Call centers are our biggest vertical.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

The way they typically hire today is they post jobs on Indeed, maybe ZipRecruiter, Facebook jobs, get inundated with resumes.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

Now they have a pile of resumes.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

They're going through resumes.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

You don't really have to have a particular educational or professional background to do well on the job.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

So the resumes are actually useless.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

They end up trying to get the applicants on the phone to call, bring them in for an interview.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

It takes them five phone calls to get someone on the phone, then the people who come in.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

And we discovered that, not surprisingly, they are over-indexing on people who are personable.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

So then they hire people who are personable, they're not necessarily good at the job, et cetera.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

What happens with us is our employers continue to post their jobs everywhere, but they get a simple redirect link that takes applicants directly to our site.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

Most applicants are applying online using their smartphone, right?

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

So asking for a resume is also a big pain in the butt.