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Scott Chisholm

๐Ÿ‘ค Speaker
169 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
917 SaaS: How To Help Non-Profits and Build $12m ARR Company

And then when you get to where it's emerging for really small organizations, that's where you see a little bit higher churn, just like S&B for profits.

SaaS Interviews with CEOs, Startups, Founders
917 SaaS: How To Help Non-Profits and Build $12m ARR Company

But it's all about calibrating.

SaaS Interviews with CEOs, Startups, Founders
917 SaaS: How To Help Non-Profits and Build $12m ARR Company

Again, coming back to that cost of fundraising, what's the ROI for that customer?

SaaS Interviews with CEOs, Startups, Founders
917 SaaS: How To Help Non-Profits and Build $12m ARR Company

And we're actually working on a program now to right size the plans a little bit so that customers are in the right ROI plan.

SaaS Interviews with CEOs, Startups, Founders
917 SaaS: How To Help Non-Profits and Build $12m ARR Company

So we didn't have, you know, we have four or five plans now and it's basically on a curve based on your online costs or your cost of fundraising rather.

SaaS Interviews with CEOs, Startups, Founders
917 SaaS: How To Help Non-Profits and Build $12m ARR Company

In the early days, we didn't have that.

SaaS Interviews with CEOs, Startups, Founders
917 SaaS: How To Help Non-Profits and Build $12m ARR Company

We were sort of a one size fits all for $4.99 and 2%.

SaaS Interviews with CEOs, Startups, Founders
917 SaaS: How To Help Non-Profits and Build $12m ARR Company

So we've done a lot of right sizing for smaller customers to try to keep that retention as high as possible.

SaaS Interviews with CEOs, Startups, Founders
917 SaaS: How To Help Non-Profits and Build $12m ARR Company

On a dollar basis, we've been above, you know, $100 for forever pretty much.

SaaS Interviews with CEOs, Startups, Founders
917 SaaS: How To Help Non-Profits and Build $12m ARR Company

Yeah.

SaaS Interviews with CEOs, Startups, Founders
917 SaaS: How To Help Non-Profits and Build $12m ARR Company

It's more like, it's actually more like 30, um, around there.

SaaS Interviews with CEOs, Startups, Founders
917 SaaS: How To Help Non-Profits and Build $12m ARR Company

Yep.

SaaS Interviews with CEOs, Startups, Founders
917 SaaS: How To Help Non-Profits and Build $12m ARR Company

Across everyone in terms of lifetime and our, and our, you know, our ratio of CAC to LTV has been, you know, as high as 10.

SaaS Interviews with CEOs, Startups, Founders
917 SaaS: How To Help Non-Profits and Build $12m ARR Company

Like it's, it's always been over three.

SaaS Interviews with CEOs, Startups, Founders
917 SaaS: How To Help Non-Profits and Build $12m ARR Company

It's, it's, it's, I think it's a healthy six right now or so.

SaaS Interviews with CEOs, Startups, Founders
917 SaaS: How To Help Non-Profits and Build $12m ARR Company

San Diego.

SaaS Interviews with CEOs, Startups, Founders
917 SaaS: How To Help Non-Profits and Build $12m ARR Company

So all 200, 218 people are in San Diego.

SaaS Interviews with CEOs, Startups, Founders
917 SaaS: How To Help Non-Profits and Build $12m ARR Company

Uh, one's in

SaaS Interviews with CEOs, Startups, Founders
917 SaaS: How To Help Non-Profits and Build $12m ARR Company

One's in France and one's in Washington.

SaaS Interviews with CEOs, Startups, Founders
917 SaaS: How To Help Non-Profits and Build $12m ARR Company

I'm going to have to go with Andy Grove, High Output Management.