Sean Cohen

You know, on the other side of it, we know, you know, Jeff Bezos is famous for saying you create a bad experience for someone.

They're going to tell a million people.

So we try to err on that side of one to two referrals per customer, you know, really wow them with service, knock their socks off and go from there.

Yeah.

Our monthly churn rate is in the single-digit percentages.

So it does fluctuate on a pretty regular basis.

We try to keep it below 10%, obviously much, much lower.

Much lower than that.

We're looking at like a 4% churn rate, 3% on average.

Yeah, and it's much lower than that.

We're looking at somewhere in the neighborhood of 20%.

So we try to keep profitability as high as possible, which is why we're not willing to sacrifice profitability for top line.

Absolutely.

I'd say two places.

Our blog is the best place for great resources.

We do lots of information-based education, and it's all absolutely free.

You can go to blog.aweber.com, or you can follow me personally on Twitter.

Twitter, it's S-Cohen, S-C-O-H-E-N.com.

You know, I tend to tweet as much as possible, but really continue to be engaged with our customers and people who are just interested in email marketing or SaaS businesses.

You know, if you like what you heard today and you want to talk to me more about it, just tweet at me.