Sebastian Siemiatkowski

That I think is still the kind of unknown answer.

We don't know what's going to happen.

I mean, we were one of the early ones, right?

So this is actually one of the things we were surprised, but I think I announced already in 23 that, you know, our AI customer service had, you know, done the equivalent of 600 agents jobs and it caught a lot of attention.

at the point of time.

Now, you know, media always tends to like simplify these stories a little bit.

The truth was that at that point of time, our customer service was doing very simple questions.

It was like, hey, did I pay Klana?

Yes, you did.

Okay, thank you.

You know, like, so obviously that wasn't that hard to do, but it's still like, I mean, to some degree, a large company like ours, what do we do?

We try to improve our product.

Partially we try to do that,

For fewer people to contact us and ask, hey, it isn't working or I don't understand what I'm supposed to do, right?

I mean, part of it, you just want your product to be so good that people don't feel they have to do that.

So we've always tried to reduce customer service calls, right?

The only, to me, shocking experience back then was that we'd roll this thing out.

We've rolled a lot of product improvements out.

I've never rolled a product improvement out that instantaneously took away $600,000.

you know, the equivalent of 600 agents worth of work.