Sera Linardi

There's this like if you're if you're the last person in line, you behave differently than if you're not the last person in line.

And then being like the first, almost there, like right in the front, like I think something, there's some like non-linearity over there.

Better example would be like, I'm just like second to- The tenth in line or the fifth in line and one line is twice faster than the other one.

I think you might be more willing to bail if the line is in the slow line, if the line was moving.

You would be more willing to bail in the longer line.

So what it is, is you think about, hey, I've already been waiting.

And the longer I wait, the more committed I get to finishing the line.

Because the cost of waiting is like adding up in your head is like, I need to get at least this much out of the wait.

And so when we ask people questions,

that when we ask people, how committed are you to finishing the line?

Like at the survey question, we found that people do, we do see some movement there where like the longer they waited, they're like, I'm committed to finishing the line.

But like, what's really interesting was when we say, okay, like how much are you willing to accept to leave the line?

We don't see this affecting them in a reliable way.

That is a good point.

No, unfortunately, we do not have the social environment in the study.

And the study was like pretty dry.

You know, we had like fake layers and a digital sort of setup.

And so you don't have people giving you the side eye.

Our research doesn't address that.

There are other research that have looked at people switching lines and they've also looked at prioritization in lines, like emergency rooms, for example, when you might have seen people that are waiting in a room and people are getting called ahead of you or you switch a line and then that line suddenly became slower.