Shannon McCallum

People come to Las Vegas, especially to celebrate. It might be a birthday. It could be an anniversary. It could be a divorce party or a bachelorette.

People come to Las Vegas, especially to celebrate. It might be a birthday. It could be an anniversary. It could be a divorce party or a bachelorette.

People come to Las Vegas, especially to celebrate. It might be a birthday. It could be an anniversary. It could be a divorce party or a bachelorette.

It's really about using the data that you have in order to be able to supplement that guest experience and be able to look for permanent fixes and not band-aids.

It's really about using the data that you have in order to be able to supplement that guest experience and be able to look for permanent fixes and not band-aids.

It's really about using the data that you have in order to be able to supplement that guest experience and be able to look for permanent fixes and not band-aids.

Loyalty surpasses brand. It surpasses location. I've been in three different hotels on the Strip and guests will follow people. They trust that you are going to ensure that they have a great experience. We can't be complacent. Our world is changing so quickly around us. The competition is gearing up. So we always have to be looking to see how we can better the guest experience.

Loyalty surpasses brand. It surpasses location. I've been in three different hotels on the Strip and guests will follow people. They trust that you are going to ensure that they have a great experience. We can't be complacent. Our world is changing so quickly around us. The competition is gearing up. So we always have to be looking to see how we can better the guest experience.

Loyalty surpasses brand. It surpasses location. I've been in three different hotels on the Strip and guests will follow people. They trust that you are going to ensure that they have a great experience. We can't be complacent. Our world is changing so quickly around us. The competition is gearing up. So we always have to be looking to see how we can better the guest experience.

Oh, it's a pleasure to be here. Thank you so much for having me.

Oh, it's a pleasure to be here. Thank you so much for having me.

Oh, it's a pleasure to be here. Thank you so much for having me.

Lauren, you're 100% correct. I started very young in high school working in hotels. I had a luxury hotel just down the road from where I grew up. And when I was 16, I had really a memorable moment that stuck with me through my career. Our property was hosting what was called the Commonwealth of Nations.

Lauren, you're 100% correct. I started very young in high school working in hotels. I had a luxury hotel just down the road from where I grew up. And when I was 16, I had really a memorable moment that stuck with me through my career. Our property was hosting what was called the Commonwealth of Nations.

Lauren, you're 100% correct. I started very young in high school working in hotels. I had a luxury hotel just down the road from where I grew up. And when I was 16, I had really a memorable moment that stuck with me through my career. Our property was hosting what was called the Commonwealth of Nations.

And we had individuals so notable like Margaret Thatcher, the Sultan of Brunei, Rajiv Gandhi, the Prime Minister of Canada, Brian Mulroney. all gathered at our property. And it was remarkable looking around the room to see these people that I'd only ever seen on the news before actually sitting in our establishment.

And we had individuals so notable like Margaret Thatcher, the Sultan of Brunei, Rajiv Gandhi, the Prime Minister of Canada, Brian Mulroney. all gathered at our property. And it was remarkable looking around the room to see these people that I'd only ever seen on the news before actually sitting in our establishment.

And we had individuals so notable like Margaret Thatcher, the Sultan of Brunei, Rajiv Gandhi, the Prime Minister of Canada, Brian Mulroney. all gathered at our property. And it was remarkable looking around the room to see these people that I'd only ever seen on the news before actually sitting in our establishment.

And I realized at that young age just how amazing hospitality can be to be able to interact with individuals like these. And none of my friends were doing anything nearly as cool as that at their age.

And I realized at that young age just how amazing hospitality can be to be able to interact with individuals like these. And none of my friends were doing anything nearly as cool as that at their age.