Shannon McCallum

And I realized at that young age just how amazing hospitality can be to be able to interact with individuals like these. And none of my friends were doing anything nearly as cool as that at their age.

That time in my life was actually very formative for me because I really was set off in a whole different path. Hospitality wasn't even on my radar. It was a means to get me through school. And when I was graduating from college and I was on my way to law school, taking my LSATs, I realized that I loved the passion and the integration and working with people that hospitality brought to me.

That time in my life was actually very formative for me because I really was set off in a whole different path. Hospitality wasn't even on my radar. It was a means to get me through school. And when I was graduating from college and I was on my way to law school, taking my LSATs, I realized that I loved the passion and the integration and working with people that hospitality brought to me.

That time in my life was actually very formative for me because I really was set off in a whole different path. Hospitality wasn't even on my radar. It was a means to get me through school. And when I was graduating from college and I was on my way to law school, taking my LSATs, I realized that I loved the passion and the integration and working with people that hospitality brought to me.

So it really changed the direction of my career and And also gave me so much insight. And they say that we're so lucky to find your passion. And I found it so young and many people work their entire lives and they don't get that opportunity. But what it brought to me was that interaction with people and that ability to work with people.

So it really changed the direction of my career and And also gave me so much insight. And they say that we're so lucky to find your passion. And I found it so young and many people work their entire lives and they don't get that opportunity. But what it brought to me was that interaction with people and that ability to work with people.

So it really changed the direction of my career and And also gave me so much insight. And they say that we're so lucky to find your passion. And I found it so young and many people work their entire lives and they don't get that opportunity. But what it brought to me was that interaction with people and that ability to work with people.

And to do so and how much gratification I get when I see people being happy and pleased with their experience. And that really has followed me through my career growing up in Canada, moving to the United States, really taking some big risks. And it really took me in a whole new direction.

And to do so and how much gratification I get when I see people being happy and pleased with their experience. And that really has followed me through my career growing up in Canada, moving to the United States, really taking some big risks. And it really took me in a whole new direction.

And to do so and how much gratification I get when I see people being happy and pleased with their experience. And that really has followed me through my career growing up in Canada, moving to the United States, really taking some big risks. And it really took me in a whole new direction.

I've had the opportunity to work with smaller hotels and then also huge hotels in Las Vegas where they don't really get any bigger than they are in the city. and really trying to strive to make that experience a personalized experience for my guests, no matter what the size of the property is, is truly very important to me.

I've had the opportunity to work with smaller hotels and then also huge hotels in Las Vegas where they don't really get any bigger than they are in the city. and really trying to strive to make that experience a personalized experience for my guests, no matter what the size of the property is, is truly very important to me.

I've had the opportunity to work with smaller hotels and then also huge hotels in Las Vegas where they don't really get any bigger than they are in the city. and really trying to strive to make that experience a personalized experience for my guests, no matter what the size of the property is, is truly very important to me.

Well, you know, you have to really focus on it because it's very easy in volume operations to treat everybody in a very cookie cutter way, like they're there for the same reason. But truly, you need to recognize that guests are traveling all for different reasons, and they all have different needs when they're traveling.

Well, you know, you have to really focus on it because it's very easy in volume operations to treat everybody in a very cookie cutter way, like they're there for the same reason. But truly, you need to recognize that guests are traveling all for different reasons, and they all have different needs when they're traveling.

Well, you know, you have to really focus on it because it's very easy in volume operations to treat everybody in a very cookie cutter way, like they're there for the same reason. But truly, you need to recognize that guests are traveling all for different reasons, and they all have different needs when they're traveling.

And I've found that by adding technology, it enables the guest to then choose their path. And what I mean about that is, say, mobile check-in. That is something in the last eight to 10 years has been really a search that many properties have pursued. And it really is to streamline that guest experience. Some guests who are on business only want to get their key and get to their room.

And I've found that by adding technology, it enables the guest to then choose their path. And what I mean about that is, say, mobile check-in. That is something in the last eight to 10 years has been really a search that many properties have pursued. And it really is to streamline that guest experience. Some guests who are on business only want to get their key and get to their room.

And I've found that by adding technology, it enables the guest to then choose their path. And what I mean about that is, say, mobile check-in. That is something in the last eight to 10 years has been really a search that many properties have pursued. And it really is to streamline that guest experience. Some guests who are on business only want to get their key and get to their room.

So being able to deliver that to their phone and have them bypass the lobby and make sure that they're not standing in line is fantastic for them.