Shannon McCallum

So being able to deliver that to their phone and have them bypass the lobby and make sure that they're not standing in line is fantastic for them.

So being able to deliver that to their phone and have them bypass the lobby and make sure that they're not standing in line is fantastic for them.

But it's also really amazing for the property as well, because those people that want to check in and they need to talk to someone and they want recommendations for dinner or activities to do while they're staying with us, have that ability to have the time of those individuals at the property because they have different needs.

But it's also really amazing for the property as well, because those people that want to check in and they need to talk to someone and they want recommendations for dinner or activities to do while they're staying with us, have that ability to have the time of those individuals at the property because they have different needs.

But it's also really amazing for the property as well, because those people that want to check in and they need to talk to someone and they want recommendations for dinner or activities to do while they're staying with us, have that ability to have the time of those individuals at the property because they have different needs.

And I think that's where you need to really focus on, you know, that every touch, every time and every interaction, every time. And how do you make that memorable with the guest and be able to listen to them in an individualized manner to understand what they truly need in order to have a successful stay?

And I think that's where you need to really focus on, you know, that every touch, every time and every interaction, every time. And how do you make that memorable with the guest and be able to listen to them in an individualized manner to understand what they truly need in order to have a successful stay?

And I think that's where you need to really focus on, you know, that every touch, every time and every interaction, every time. And how do you make that memorable with the guest and be able to listen to them in an individualized manner to understand what they truly need in order to have a successful stay?

Correct, correct. And it is a way to give people what they want, sometimes not without even them knowing it. It's just like, here's this wonderful way of being able to check in and get your key before you arrive and be able to start your stay right away. And many people will take that opportunity and then come back later in order to be able to speak to someone.

Correct, correct. And it is a way to give people what they want, sometimes not without even them knowing it. It's just like, here's this wonderful way of being able to check in and get your key before you arrive and be able to start your stay right away. And many people will take that opportunity and then come back later in order to be able to speak to someone.

Correct, correct. And it is a way to give people what they want, sometimes not without even them knowing it. It's just like, here's this wonderful way of being able to check in and get your key before you arrive and be able to start your stay right away. And many people will take that opportunity and then come back later in order to be able to speak to someone.

But what that does is freeze up the individuals that are here to give service so that they have more opportunity to be able to deliver successfully.

But what that does is freeze up the individuals that are here to give service so that they have more opportunity to be able to deliver successfully.

But what that does is freeze up the individuals that are here to give service so that they have more opportunity to be able to deliver successfully.

You know, it starts with the training and making sure that our teams, especially in these large buildings, understand that our guests, this is an important stay for them. People come to Las Vegas, especially to celebrate. It might be a birthday. It could be an anniversary. It could be a divorce party or a bachelorette. We get it all here.

You know, it starts with the training and making sure that our teams, especially in these large buildings, understand that our guests, this is an important stay for them. People come to Las Vegas, especially to celebrate. It might be a birthday. It could be an anniversary. It could be a divorce party or a bachelorette. We get it all here.

You know, it starts with the training and making sure that our teams, especially in these large buildings, understand that our guests, this is an important stay for them. People come to Las Vegas, especially to celebrate. It might be a birthday. It could be an anniversary. It could be a divorce party or a bachelorette. We get it all here.

And making sure that our team is not treating the guests the same because they all have different needs. Also, some of our guests may save six or eight months to be able to come here and make this a memorable experience. So making sure that the team understands how much control they have on providing that experience. I also would say training is incredibly important.

And making sure that our team is not treating the guests the same because they all have different needs. Also, some of our guests may save six or eight months to be able to come here and make this a memorable experience. So making sure that the team understands how much control they have on providing that experience. I also would say training is incredibly important.

And making sure that our team is not treating the guests the same because they all have different needs. Also, some of our guests may save six or eight months to be able to come here and make this a memorable experience. So making sure that the team understands how much control they have on providing that experience. I also would say training is incredibly important.