Shannon McCallum

If they want to go on a tour and it connects them automatically to all different areas of the property so that they don't need to go and find a concierge. The other great thing too is it's connected to a 24-hour concierge system that allows the guests to be able to go online and book things, not only when the concierge desk is open, but 24 hours a day.

So they can book their tour to the Grand Canyon in the helicopter or their transportation if they like. all through this system that's interconnected with our AI chat bot, which is really fantastic further development of our service. They can buy tickets to go see Janet Jackson in our theater at 11 p.m. at night, even though the concierge desk is closed.

So they can book their tour to the Grand Canyon in the helicopter or their transportation if they like. all through this system that's interconnected with our AI chat bot, which is really fantastic further development of our service. They can buy tickets to go see Janet Jackson in our theater at 11 p.m. at night, even though the concierge desk is closed.

So they can book their tour to the Grand Canyon in the helicopter or their transportation if they like. all through this system that's interconnected with our AI chat bot, which is really fantastic further development of our service. They can buy tickets to go see Janet Jackson in our theater at 11 p.m. at night, even though the concierge desk is closed.

So I think that that is what guests are expecting now. When they pick up their phone and they do a search, they want their information right away. And hotels need to figure out, how do I do that? How do I expand the hours of my desk without incurring additional costs, but giving that service to our guests that they're looking for when they're looking for it?

So I think that that is what guests are expecting now. When they pick up their phone and they do a search, they want their information right away. And hotels need to figure out, how do I do that? How do I expand the hours of my desk without incurring additional costs, but giving that service to our guests that they're looking for when they're looking for it?

So I think that that is what guests are expecting now. When they pick up their phone and they do a search, they want their information right away. And hotels need to figure out, how do I do that? How do I expand the hours of my desk without incurring additional costs, but giving that service to our guests that they're looking for when they're looking for it?

We have international travelers that their day is our night and they're up all night. And we've got restaurants that can service them 24 hours a day, depending on what their schedule is. And it's capturing that information. And I think that's where you're going with that question is...

We have international travelers that their day is our night and they're up all night. And we've got restaurants that can service them 24 hours a day, depending on what their schedule is. And it's capturing that information. And I think that's where you're going with that question is...

We have international travelers that their day is our night and they're up all night. And we've got restaurants that can service them 24 hours a day, depending on what their schedule is. And it's capturing that information. And I think that's where you're going with that question is...

You know, when someone's having a celebration or they have something that's important to them, how can we notate that and make sure that when they're visiting the front desk, that that pops up and the team knows it's their anniversary or that they may need a special assistance with certain areas of the property?

You know, when someone's having a celebration or they have something that's important to them, how can we notate that and make sure that when they're visiting the front desk, that that pops up and the team knows it's their anniversary or that they may need a special assistance with certain areas of the property?

You know, when someone's having a celebration or they have something that's important to them, how can we notate that and make sure that when they're visiting the front desk, that that pops up and the team knows it's their anniversary or that they may need a special assistance with certain areas of the property?

You know, those are the kind of things that I think all properties are searching for right now. It's not always easy when you've got over, you know, 3,600 guest rooms to try, you know, and it's, you are also dependent on the guests giving you the information. So that you have it in there.

You know, those are the kind of things that I think all properties are searching for right now. It's not always easy when you've got over, you know, 3,600 guest rooms to try, you know, and it's, you are also dependent on the guests giving you the information. So that you have it in there.

You know, those are the kind of things that I think all properties are searching for right now. It's not always easy when you've got over, you know, 3,600 guest rooms to try, you know, and it's, you are also dependent on the guests giving you the information. So that you have it in there.

Otherwise, it's really making sure that our team captures it so that it can be used for the rest of their stay. But I mean, that is a big, big search for many properties right now. And you have to find these ways to be able to use technology to help you do that.

Otherwise, it's really making sure that our team captures it so that it can be used for the rest of their stay. But I mean, that is a big, big search for many properties right now. And you have to find these ways to be able to use technology to help you do that.

Otherwise, it's really making sure that our team captures it so that it can be used for the rest of their stay. But I mean, that is a big, big search for many properties right now. And you have to find these ways to be able to use technology to help you do that.

I agree. And we thought, you know, before COVID that QR codes were going away. And we were so sure... The poor QR code.