Shannon McCallum

Well, last week was CES. That's the largest consumer electronics show in Las Vegas. And there's always really great new things that are there being showcased. One of them that was a standout for me in the hospitality space was a little box, like you said, that's put on the desk.

Well, last week was CES. That's the largest consumer electronics show in Las Vegas. And there's always really great new things that are there being showcased. One of them that was a standout for me in the hospitality space was a little box, like you said, that's put on the desk.

Well, last week was CES. That's the largest consumer electronics show in Las Vegas. And there's always really great new things that are there being showcased. One of them that was a standout for me in the hospitality space was a little box, like you said, that's put on the desk.

But what it does is if people are traveling internationally and they don't speak English, it'll actually recognize the dialect of the language that they're speaking, be able to translate it for the front desk. And when the front desk replies, it can speak back in their dialect. So, you know, a lot of people don't travel to places they've never been because they don't speak the language.

But what it does is if people are traveling internationally and they don't speak English, it'll actually recognize the dialect of the language that they're speaking, be able to translate it for the front desk. And when the front desk replies, it can speak back in their dialect. So, you know, a lot of people don't travel to places they've never been because they don't speak the language.

But what it does is if people are traveling internationally and they don't speak English, it'll actually recognize the dialect of the language that they're speaking, be able to translate it for the front desk. And when the front desk replies, it can speak back in their dialect. So, you know, a lot of people don't travel to places they've never been because they don't speak the language.

But now it's making it so easy. You don't have to pull out your phone and use some kind of an app and fiddle with that. That takes time. And the fact that it recognizes the exact dialect that they're speaking is just amazing. In the past, we've had to get translators on the phone or have someone who speaks that language and find them and the guest has to wait. This eliminates all barriers.

But now it's making it so easy. You don't have to pull out your phone and use some kind of an app and fiddle with that. That takes time. And the fact that it recognizes the exact dialect that they're speaking is just amazing. In the past, we've had to get translators on the phone or have someone who speaks that language and find them and the guest has to wait. This eliminates all barriers.

But now it's making it so easy. You don't have to pull out your phone and use some kind of an app and fiddle with that. That takes time. And the fact that it recognizes the exact dialect that they're speaking is just amazing. In the past, we've had to get translators on the phone or have someone who speaks that language and find them and the guest has to wait. This eliminates all barriers.

And I just thought, wow, that's poosh. You know, it just blows your mind. Yeah. Because it really is, it helps us to be able to be more welcoming to our guests who are coming from all over the world without them being worried that we won't be able to understand that they need a new key for their room or they're looking to find a restaurant that's open at that time.

And I just thought, wow, that's poosh. You know, it just blows your mind. Yeah. Because it really is, it helps us to be able to be more welcoming to our guests who are coming from all over the world without them being worried that we won't be able to understand that they need a new key for their room or they're looking to find a restaurant that's open at that time.

And I just thought, wow, that's poosh. You know, it just blows your mind. Yeah. Because it really is, it helps us to be able to be more welcoming to our guests who are coming from all over the world without them being worried that we won't be able to understand that they need a new key for their room or they're looking to find a restaurant that's open at that time.

So I thought that was a really good new tool as well. And anything that can make that interaction easier and eliminate barriers and And to be able to help the guest in a more efficient way is actually a win-win for everyone.

So I thought that was a really good new tool as well. And anything that can make that interaction easier and eliminate barriers and And to be able to help the guest in a more efficient way is actually a win-win for everyone.

So I thought that was a really good new tool as well. And anything that can make that interaction easier and eliminate barriers and And to be able to help the guest in a more efficient way is actually a win-win for everyone.

You know, we've been using AI more for a digital concierge. So we have a what we call red chat at our property. And a guest can actually type on the website or by text message when they check in anything that they want to know, whether it's the pool hours of operation or if they need a recommendation for dining, what's open.

You know, we've been using AI more for a digital concierge. So we have a what we call red chat at our property. And a guest can actually type on the website or by text message when they check in anything that they want to know, whether it's the pool hours of operation or if they need a recommendation for dining, what's open.

You know, we've been using AI more for a digital concierge. So we have a what we call red chat at our property. And a guest can actually type on the website or by text message when they check in anything that they want to know, whether it's the pool hours of operation or if they need a recommendation for dining, what's open.

If they want to go on a tour and it connects them automatically to all different areas of the property so that they don't need to go and find a concierge. The other great thing too is it's connected to a 24-hour concierge system that allows the guests to be able to go online and book things, not only when the concierge desk is open, but 24 hours a day.

If they want to go on a tour and it connects them automatically to all different areas of the property so that they don't need to go and find a concierge. The other great thing too is it's connected to a 24-hour concierge system that allows the guests to be able to go online and book things, not only when the concierge desk is open, but 24 hours a day.