Shannon McCallum

We had people that were afraid to come back to the workforce because they were worried about getting someone who was compromised and their family sick, their children sick. And there was a lot of fear, not only for travel, but people that worked in the industry.

We had people that were afraid to come back to the workforce because they were worried about getting someone who was compromised and their family sick, their children sick. And there was a lot of fear, not only for travel, but people that worked in the industry.

And this really enabled us to be able to do more with less, not because we were trying to cut services, but because we had constraints in our workforce. And And again, that allows us to be able to look at other technologies that may help us as well.

And this really enabled us to be able to do more with less, not because we were trying to cut services, but because we had constraints in our workforce. And And again, that allows us to be able to look at other technologies that may help us as well.

And this really enabled us to be able to do more with less, not because we were trying to cut services, but because we had constraints in our workforce. And And again, that allows us to be able to look at other technologies that may help us as well.

And as you know, I'm very involved in the technology community with the HFTP, which is the Hospitality Finance and Technology Professionals Association. And the use of bots and AI is something that is up and coming. And many other industries have been early adopters in those items. And the hotels are coming along in it.

And as you know, I'm very involved in the technology community with the HFTP, which is the Hospitality Finance and Technology Professionals Association. And the use of bots and AI is something that is up and coming. And many other industries have been early adopters in those items. And the hotels are coming along in it.

And as you know, I'm very involved in the technology community with the HFTP, which is the Hospitality Finance and Technology Professionals Association. And the use of bots and AI is something that is up and coming. And many other industries have been early adopters in those items. And the hotels are coming along in it.

And I do think that there's many people that would disagree with me that technology has a place in luxury. But it truly does when you think that people can actually choose the path that they're going to take. It gives them more flexibility to find the best fit for them. And we've been able to integrate technology into our business in many ways. One of those is using bots.

And I do think that there's many people that would disagree with me that technology has a place in luxury. But it truly does when you think that people can actually choose the path that they're going to take. It gives them more flexibility to find the best fit for them. And we've been able to integrate technology into our business in many ways. One of those is using bots.

And I do think that there's many people that would disagree with me that technology has a place in luxury. But it truly does when you think that people can actually choose the path that they're going to take. It gives them more flexibility to find the best fit for them. And we've been able to integrate technology into our business in many ways. One of those is using bots.

And using bots is huge for being able to replace manual work like reporting. My managers are putting out reports every two hours on what our room pickup is and what our occupancy is and when is it time to sell out. And they sit behind a desk. And we don't necessarily need our managers to be sitting in an office away from the business.

And using bots is huge for being able to replace manual work like reporting. My managers are putting out reports every two hours on what our room pickup is and what our occupancy is and when is it time to sell out. And they sit behind a desk. And we don't necessarily need our managers to be sitting in an office away from the business.

And using bots is huge for being able to replace manual work like reporting. My managers are putting out reports every two hours on what our room pickup is and what our occupancy is and when is it time to sell out. And they sit behind a desk. And we don't necessarily need our managers to be sitting in an office away from the business.

We want to make sure they have eyes on the business, that they can step out and they can reorganize if there is a few people in queue or if people have questions and make sure everybody is smiling and taking care of the guests in the way that we want. So really being able to introduce voice, concierge, bots to do reports.

We want to make sure they have eyes on the business, that they can step out and they can reorganize if there is a few people in queue or if people have questions and make sure everybody is smiling and taking care of the guests in the way that we want. So really being able to introduce voice, concierge, bots to do reports.

We want to make sure they have eyes on the business, that they can step out and they can reorganize if there is a few people in queue or if people have questions and make sure everybody is smiling and taking care of the guests in the way that we want. So really being able to introduce voice, concierge, bots to do reports.

There's so many different ways that we can incorporate technology without it taking away from the luxury experience.

There's so many different ways that we can incorporate technology without it taking away from the luxury experience.

There's so many different ways that we can incorporate technology without it taking away from the luxury experience.