Shannon McCallum

And that is something I tried to pass on through my experience to my team members, because I think that, you know, when we work in this business, there's so many moving pieces and There may be a bump in the road from time to time because it is so big and there are so many moving parts that they need to be flexible to understand that each situation is different and we need to treat it like that.

I have to agree with that too. I really do. I've had situations years ago where I've gone out and taken care of a guest issue and those guests now will travel with me no matter where I'm at because they feel like, It doesn't matter if something goes wrong because I know Shannon's there and she'll take care of it for me. And again, it's building that loyalty and that loyalty surpasses brand.

I have to agree with that too. I really do. I've had situations years ago where I've gone out and taken care of a guest issue and those guests now will travel with me no matter where I'm at because they feel like, It doesn't matter if something goes wrong because I know Shannon's there and she'll take care of it for me. And again, it's building that loyalty and that loyalty surpasses brand.

I have to agree with that too. I really do. I've had situations years ago where I've gone out and taken care of a guest issue and those guests now will travel with me no matter where I'm at because they feel like, It doesn't matter if something goes wrong because I know Shannon's there and she'll take care of it for me. And again, it's building that loyalty and that loyalty surpasses brand.

It surpasses location. I've been in three different hotels on the Strip and guests will follow people because there's so many beautiful properties on the Strip, but it's the people that that make the difference. And that's what I try to share with my team as well.

It surpasses location. I've been in three different hotels on the Strip and guests will follow people because there's so many beautiful properties on the Strip, but it's the people that that make the difference. And that's what I try to share with my team as well.

It surpasses location. I've been in three different hotels on the Strip and guests will follow people because there's so many beautiful properties on the Strip, but it's the people that that make the difference. And that's what I try to share with my team as well.

Absolutely. I mean, I've been in hospitality over 30 years. So for a long time, it didn't really change very much. You check someone in, you check someone out. You always had someone at the desk. You had people answering the phones. You had Bellman taking guests to rooms. And COVID really challenged hoteliers, especially in the luxury space, that technology is not necessarily a bad thing.

Absolutely. I mean, I've been in hospitality over 30 years. So for a long time, it didn't really change very much. You check someone in, you check someone out. You always had someone at the desk. You had people answering the phones. You had Bellman taking guests to rooms. And COVID really challenged hoteliers, especially in the luxury space, that technology is not necessarily a bad thing.

Absolutely. I mean, I've been in hospitality over 30 years. So for a long time, it didn't really change very much. You check someone in, you check someone out. You always had someone at the desk. You had people answering the phones. You had Bellman taking guests to rooms. And COVID really challenged hoteliers, especially in the luxury space, that technology is not necessarily a bad thing.

Technology can help you. And our guests were looking for unique experiences that were more touchless. And that kind of threw a wrench in the luxury arrival experience needing to be something that's one-on-one where we're touching guests. their keys.

Technology can help you. And our guests were looking for unique experiences that were more touchless. And that kind of threw a wrench in the luxury arrival experience needing to be something that's one-on-one where we're touching guests. their keys.

Technology can help you. And our guests were looking for unique experiences that were more touchless. And that kind of threw a wrench in the luxury arrival experience needing to be something that's one-on-one where we're touching guests. their keys.

And, you know, so it, it really challenged many environments that they needed to look for something new and different that could help them to be able to, to be able to diversify the way that they gave service. Mobile check-in is one of those things that can not only be an option for a guest who's in a

And, you know, so it, it really challenged many environments that they needed to look for something new and different that could help them to be able to, to be able to diversify the way that they gave service. Mobile check-in is one of those things that can not only be an option for a guest who's in a

And, you know, so it, it really challenged many environments that they needed to look for something new and different that could help them to be able to, to be able to diversify the way that they gave service. Mobile check-in is one of those things that can not only be an option for a guest who's in a

To also providing a touchless experience where the guests can feel safer because they don't have to interact with anyone for an extended period of time. You know, that has been fantastic. And I think that also allows us to gain efficiencies in our business, which is a great thing because COVID also, we didn't have a lot of workers online.

To also providing a touchless experience where the guests can feel safer because they don't have to interact with anyone for an extended period of time. You know, that has been fantastic. And I think that also allows us to gain efficiencies in our business, which is a great thing because COVID also, we didn't have a lot of workers online.

To also providing a touchless experience where the guests can feel safer because they don't have to interact with anyone for an extended period of time. You know, that has been fantastic. And I think that also allows us to gain efficiencies in our business, which is a great thing because COVID also, we didn't have a lot of workers online.

We had people that were afraid to come back to the workforce because they were worried about getting someone who was compromised and their family sick, their children sick. And there was a lot of fear, not only for travel, but people that worked in the industry.