Shannon McCallum

You have to have all the details. I can't talk to that guest because what if they bring up something I don't know about?

You have to have all the details. I can't talk to that guest because what if they bring up something I don't know about?

You have to have all the details. I can't talk to that guest because what if they bring up something I don't know about?

Then I realized over time that my best way of diffusing the situation was coming out without having the knowledge from the team member because maybe they had a negative interaction and their take of it was slightly different or maybe they misunderstood what the guest was trying to get at.

Then I realized over time that my best way of diffusing the situation was coming out without having the knowledge from the team member because maybe they had a negative interaction and their take of it was slightly different or maybe they misunderstood what the guest was trying to get at.

Then I realized over time that my best way of diffusing the situation was coming out without having the knowledge from the team member because maybe they had a negative interaction and their take of it was slightly different or maybe they misunderstood what the guest was trying to get at.

So I come out with my blank notepad and a pen and I would greet the guest and I would ask them to tell me about their situation and I would take notes so that the guest could understand that I actually cared about what they were saying.

So I come out with my blank notepad and a pen and I would greet the guest and I would ask them to tell me about their situation and I would take notes so that the guest could understand that I actually cared about what they were saying.

So I come out with my blank notepad and a pen and I would greet the guest and I would ask them to tell me about their situation and I would take notes so that the guest could understand that I actually cared about what they were saying.

In addition, I would thank the guests for their feedback because that is something that I wouldn't have known about if they hadn't taken the time to bring it to our attention. And perhaps this is something that could be affecting other guests. So I was validating the fact that they had an issue. and really then look to see what is the appropriate solution.

In addition, I would thank the guests for their feedback because that is something that I wouldn't have known about if they hadn't taken the time to bring it to our attention. And perhaps this is something that could be affecting other guests. So I was validating the fact that they had an issue. and really then look to see what is the appropriate solution.

In addition, I would thank the guests for their feedback because that is something that I wouldn't have known about if they hadn't taken the time to bring it to our attention. And perhaps this is something that could be affecting other guests. So I was validating the fact that they had an issue. and really then look to see what is the appropriate solution.

Again, it can't be a cookie cutter like here's a resort fee for free or I'm going to take care of your parking because every guest situation is different and every guest remedy that is desired could be different. Some people don't want any compensation at all. They just want to bring it to our attention in order for us to be able to fix it.

Again, it can't be a cookie cutter like here's a resort fee for free or I'm going to take care of your parking because every guest situation is different and every guest remedy that is desired could be different. Some people don't want any compensation at all. They just want to bring it to our attention in order for us to be able to fix it.

Again, it can't be a cookie cutter like here's a resort fee for free or I'm going to take care of your parking because every guest situation is different and every guest remedy that is desired could be different. Some people don't want any compensation at all. They just want to bring it to our attention in order for us to be able to fix it.

Other people may want compensation because they feel like they've been inconvenienced. And we have to be flexible and we have to fully understand the situation to be able to make sure that the guest sees that we're being genuine about their concern.

Other people may want compensation because they feel like they've been inconvenienced. And we have to be flexible and we have to fully understand the situation to be able to make sure that the guest sees that we're being genuine about their concern.

Other people may want compensation because they feel like they've been inconvenienced. And we have to be flexible and we have to fully understand the situation to be able to make sure that the guest sees that we're being genuine about their concern.

And that is something I tried to pass on through my experience to my team members, because I think that, you know, when we work in this business, there's so many moving pieces and There may be a bump in the road from time to time because it is so big and there are so many moving parts that they need to be flexible to understand that each situation is different and we need to treat it like that.

And that is something I tried to pass on through my experience to my team members, because I think that, you know, when we work in this business, there's so many moving pieces and There may be a bump in the road from time to time because it is so big and there are so many moving parts that they need to be flexible to understand that each situation is different and we need to treat it like that.