Shannon McCallum

Like we've got in Las Vegas, two large stadiums, Allegiant Stadium, our football stadium, and our T-Mobile Arena, which is where our hockey is played. And those are all cashless as well. So guests are traveling less with And, you know, that has has really streamlined our business, even on the gaming side.

Like we've got in Las Vegas, two large stadiums, Allegiant Stadium, our football stadium, and our T-Mobile Arena, which is where our hockey is played. And those are all cashless as well. So guests are traveling less with And, you know, that has has really streamlined our business, even on the gaming side.

Like we've got in Las Vegas, two large stadiums, Allegiant Stadium, our football stadium, and our T-Mobile Arena, which is where our hockey is played. And those are all cashless as well. So guests are traveling less with And, you know, that has has really streamlined our business, even on the gaming side.

And I know we're not talking about gaming, having cashless tables where people have a digital wallet in their loyalty program where they carry their cash. So that really is unique and different, too.

And I know we're not talking about gaming, having cashless tables where people have a digital wallet in their loyalty program where they carry their cash. So that really is unique and different, too.

And I know we're not talking about gaming, having cashless tables where people have a digital wallet in their loyalty program where they carry their cash. So that really is unique and different, too.

You know, I'm a huge believer in the service profit chain. I'm sure you've heard of that, that happy employees will take care of your guests and make them happy. want to come back in the future and thereby the company will be successful. And I've always really operated with that philosophy. But engaging with your team. And again, I'm in meetings a lot of the days.

You know, I'm a huge believer in the service profit chain. I'm sure you've heard of that, that happy employees will take care of your guests and make them happy. want to come back in the future and thereby the company will be successful. And I've always really operated with that philosophy. But engaging with your team. And again, I'm in meetings a lot of the days.

You know, I'm a huge believer in the service profit chain. I'm sure you've heard of that, that happy employees will take care of your guests and make them happy. want to come back in the future and thereby the company will be successful. And I've always really operated with that philosophy. But engaging with your team. And again, I'm in meetings a lot of the days.

But when I'm going from place to place, I'm alert. I'm greeting the guests and I'm greeting my team members and saying hello and thanking them for the hard work that they're doing. We just came out of Christmas and New Year's and Formula One and rodeo and thanking them specifically for the work that they're doing to take care of our guests.

But when I'm going from place to place, I'm alert. I'm greeting the guests and I'm greeting my team members and saying hello and thanking them for the hard work that they're doing. We just came out of Christmas and New Year's and Formula One and rodeo and thanking them specifically for the work that they're doing to take care of our guests.

But when I'm going from place to place, I'm alert. I'm greeting the guests and I'm greeting my team members and saying hello and thanking them for the hard work that they're doing. We just came out of Christmas and New Year's and Formula One and rodeo and thanking them specifically for the work that they're doing to take care of our guests.

When I get into the elevator with room attendants that are taking care of our guests in the rooms, whether I'm walking through the lobby and I see the front desk, Making sure that they know that I am happy with the work that they're doing and that I appreciate them goes such a long way. I also take feedback from guests where our individual team members are recognized. And I share them.

When I get into the elevator with room attendants that are taking care of our guests in the rooms, whether I'm walking through the lobby and I see the front desk, Making sure that they know that I am happy with the work that they're doing and that I appreciate them goes such a long way. I also take feedback from guests where our individual team members are recognized. And I share them.

When I get into the elevator with room attendants that are taking care of our guests in the rooms, whether I'm walking through the lobby and I see the front desk, Making sure that they know that I am happy with the work that they're doing and that I appreciate them goes such a long way. I also take feedback from guests where our individual team members are recognized. And I share them.

We have an internal digital platform that's like a Facebook for team members. And it allows me to speak with a voice to our team to be able to share those great comments. And again, have other people see the great things that are being done, which really propels the team to want to continue to do it.

We have an internal digital platform that's like a Facebook for team members. And it allows me to speak with a voice to our team to be able to share those great comments. And again, have other people see the great things that are being done, which really propels the team to want to continue to do it.

We have an internal digital platform that's like a Facebook for team members. And it allows me to speak with a voice to our team to be able to share those great comments. And again, have other people see the great things that are being done, which really propels the team to want to continue to do it.

So I think you have to take the time to engage and really make sure that the team know that you care. Because that is how they feel when they're at work and you want them to come to work and be excited to go and feel like they're being appreciated.

So I think you have to take the time to engage and really make sure that the team know that you care. Because that is how they feel when they're at work and you want them to come to work and be excited to go and feel like they're being appreciated.