Shannon McCallum

So I think you have to take the time to engage and really make sure that the team know that you care. Because that is how they feel when they're at work and you want them to come to work and be excited to go and feel like they're being appreciated.

Well, when we talk about team members, we need to also talk about leaders. And I have a lot of leaders that also work for me, with me on our team. And I like to continue to inspire them to continue to grow. Because just because we're further along in our career doesn't mean that we don't have things to learn.

Well, when we talk about team members, we need to also talk about leaders. And I have a lot of leaders that also work for me, with me on our team. And I like to continue to inspire them to continue to grow. Because just because we're further along in our career doesn't mean that we don't have things to learn.

Well, when we talk about team members, we need to also talk about leaders. And I have a lot of leaders that also work for me, with me on our team. And I like to continue to inspire them to continue to grow. Because just because we're further along in our career doesn't mean that we don't have things to learn.

And often I will do book clubs with my leaders, my top leaders, so that we can read a book together together. And take the learnings and discuss it as a group. One of the books that I really has been a go-to for me is Trust and Inspire. And it's a Stephen R. Covey book. And it's really about how to change your style of leadership from a dictator kind of style.

And often I will do book clubs with my leaders, my top leaders, so that we can read a book together together. And take the learnings and discuss it as a group. One of the books that I really has been a go-to for me is Trust and Inspire. And it's a Stephen R. Covey book. And it's really about how to change your style of leadership from a dictator kind of style.

And often I will do book clubs with my leaders, my top leaders, so that we can read a book together together. And take the learnings and discuss it as a group. One of the books that I really has been a go-to for me is Trust and Inspire. And it's a Stephen R. Covey book. And it's really about how to change your style of leadership from a dictator kind of style.

I've got people that have been in the industry over 40 years that work for me. And things have changed a lot. And the newer team members that are coming into the environment don't respond to that very well. They want to feel valued and they want to be able to try things out and not do things because they're being told to do them. And so that has been really helpful.

I've got people that have been in the industry over 40 years that work for me. And things have changed a lot. And the newer team members that are coming into the environment don't respond to that very well. They want to feel valued and they want to be able to try things out and not do things because they're being told to do them. And so that has been really helpful.

I've got people that have been in the industry over 40 years that work for me. And things have changed a lot. And the newer team members that are coming into the environment don't respond to that very well. They want to feel valued and they want to be able to try things out and not do things because they're being told to do them. And so that has been really helpful.

Another book that's been powerful for us is Unreasonable Hospitality. And that's a Will Gadara book. And again, it's more food and beverage based, but it's very relatable across the industry about striving for excellence and really how to do more than what our guests are expecting us to do. So those really surprise and delight moments. that catch their attention and make them feel valued.

Another book that's been powerful for us is Unreasonable Hospitality. And that's a Will Gadara book. And again, it's more food and beverage based, but it's very relatable across the industry about striving for excellence and really how to do more than what our guests are expecting us to do. So those really surprise and delight moments. that catch their attention and make them feel valued.

Another book that's been powerful for us is Unreasonable Hospitality. And that's a Will Gadara book. And again, it's more food and beverage based, but it's very relatable across the industry about striving for excellence and really how to do more than what our guests are expecting us to do. So those really surprise and delight moments. that catch their attention and make them feel valued.

The current one that we're reading is Be the Unicorn. And this one's an interesting one because it's all about data-driven habits to really separate us out. So I talked about really understanding the guest feedback and doing the reporting and looking for root causes. This is about being intentional about using data to understand our business to become the best.

The current one that we're reading is Be the Unicorn. And this one's an interesting one because it's all about data-driven habits to really separate us out. So I talked about really understanding the guest feedback and doing the reporting and looking for root causes. This is about being intentional about using data to understand our business to become the best.

The current one that we're reading is Be the Unicorn. And this one's an interesting one because it's all about data-driven habits to really separate us out. So I talked about really understanding the guest feedback and doing the reporting and looking for root causes. This is about being intentional about using data to understand our business to become the best.

And so this one's a little bit of a different take, but there's lots of leaders out there. Dr. Brian K. Williams is also a go-to for me in the luxury space as a thought leader. He's fantastic. And it's all about bringing your best to work every day and showing other people that the best is what we need to do to be successful and how contagious that is. So

And so this one's a little bit of a different take, but there's lots of leaders out there. Dr. Brian K. Williams is also a go-to for me in the luxury space as a thought leader. He's fantastic. And it's all about bringing your best to work every day and showing other people that the best is what we need to do to be successful and how contagious that is. So

And so this one's a little bit of a different take, but there's lots of leaders out there. Dr. Brian K. Williams is also a go-to for me in the luxury space as a thought leader. He's fantastic. And it's all about bringing your best to work every day and showing other people that the best is what we need to do to be successful and how contagious that is. So

you know, continuing to really dwell in that space really engages my leaders, which engage my team members, which take care of our guests. So it all works together.