Shannon McCallum

you know, continuing to really dwell in that space really engages my leaders, which engage my team members, which take care of our guests. So it all works together.

you know, continuing to really dwell in that space really engages my leaders, which engage my team members, which take care of our guests. So it all works together.

You know, I have a couple. You know, I went to Vancouver and I went to an anniversary of a property I opened 25 years ago. There were still team members there that I had recruited to be there. And it was so lovely to be there. But just their attention to detail. It was an airport property, the first luxury airport property in the world. in Vancouver, British Columbia.

You know, I have a couple. You know, I went to Vancouver and I went to an anniversary of a property I opened 25 years ago. There were still team members there that I had recruited to be there. And it was so lovely to be there. But just their attention to detail. It was an airport property, the first luxury airport property in the world. in Vancouver, British Columbia.

You know, I have a couple. You know, I went to Vancouver and I went to an anniversary of a property I opened 25 years ago. There were still team members there that I had recruited to be there. And it was so lovely to be there. But just their attention to detail. It was an airport property, the first luxury airport property in the world. in Vancouver, British Columbia.

And they had a welcome amenity in my room with cookies the shape of airplanes. And they had a telescope in the room so I could plane watch while I was having my stay. And I feel like they've done such a great job personalizing that experience and making it so unique, something you can't get anywhere else. The other one was at the Conrad in New York, where a good friend of mine works.

And they had a welcome amenity in my room with cookies the shape of airplanes. And they had a telescope in the room so I could plane watch while I was having my stay. And I feel like they've done such a great job personalizing that experience and making it so unique, something you can't get anywhere else. The other one was at the Conrad in New York, where a good friend of mine works.

And they had a welcome amenity in my room with cookies the shape of airplanes. And they had a telescope in the room so I could plane watch while I was having my stay. And I feel like they've done such a great job personalizing that experience and making it so unique, something you can't get anywhere else. The other one was at the Conrad in New York, where a good friend of mine works.

And he leads an amazing team there. And the focus on wellness and sustainability was really apparent in the room. My room had a filtered water station and they gave me a logoed reusable metal container so I could actually fill up in my room and then take it with me. And that is something that's unique and new and different and really recognizes their care for the environment.

And he leads an amazing team there. And the focus on wellness and sustainability was really apparent in the room. My room had a filtered water station and they gave me a logoed reusable metal container so I could actually fill up in my room and then take it with me. And that is something that's unique and new and different and really recognizes their care for the environment.

And he leads an amazing team there. And the focus on wellness and sustainability was really apparent in the room. My room had a filtered water station and they gave me a logoed reusable metal container so I could actually fill up in my room and then take it with me. And that is something that's unique and new and different and really recognizes their care for the environment.

And then also for their guests to be able to provide that as a service and as an amenity. So I think both of those properties are really doing great things.

And then also for their guests to be able to provide that as a service and as an amenity. So I think both of those properties are really doing great things.

And then also for their guests to be able to provide that as a service and as an amenity. So I think both of those properties are really doing great things.

I would say we can't be complacent. Our world is changing so quickly around us and the competition is gearing up. So we always have to be looking to see how we can better the guest experience. So status quo is no longer acceptable in our world. It's very competitive out there. So really staying engaged.

I would say we can't be complacent. Our world is changing so quickly around us and the competition is gearing up. So we always have to be looking to see how we can better the guest experience. So status quo is no longer acceptable in our world. It's very competitive out there. So really staying engaged.

I would say we can't be complacent. Our world is changing so quickly around us and the competition is gearing up. So we always have to be looking to see how we can better the guest experience. So status quo is no longer acceptable in our world. It's very competitive out there. So really staying engaged.

Whenever I travel, I'm taking photos of what other people are doing in order to continue to give me ideas. And I send them back to my team so they can also learn from my experience. But I would say just stay progressive, keep looking, keep focusing on the experience, and keep supporting your team because they're the ones that drive guest satisfaction on the front lines. Mm-hmm.

Whenever I travel, I'm taking photos of what other people are doing in order to continue to give me ideas. And I send them back to my team so they can also learn from my experience. But I would say just stay progressive, keep looking, keep focusing on the experience, and keep supporting your team because they're the ones that drive guest satisfaction on the front lines. Mm-hmm.

Whenever I travel, I'm taking photos of what other people are doing in order to continue to give me ideas. And I send them back to my team so they can also learn from my experience. But I would say just stay progressive, keep looking, keep focusing on the experience, and keep supporting your team because they're the ones that drive guest satisfaction on the front lines. Mm-hmm.