Shashir Mehrotra

I wrote a piece a long time ago called Eigenquestions, which is about framing not only the right solution, but how do you frame the right question.

In terms of rituals we use, the most canonical one is something we do called Dorian Pulse, which is a way to solicit feedback and opinions so that you get rid of groupthink in the decision-making process.

But those are probably the two that get mentioned the most if you were to ask teams here at Grammarly or previously at Coda or before that when I worked at YouTube or Google or so on.

Yeah, I expected we'd talk a bit about this, so lots of different thoughts on it.

First off, I'd say I understand and respect how challenging a world it is for experts and idea generators these days.

I've made a long career out of being a partner to folks like you, to folks like the ones you mentioned.

It deeply pained me to feel that we under-delivered for them, and I'd really like to apologize for that.

That was not our intention.

On the specific feature you're talking about, I'm sure we'll talk more about it, but just to give the high-level view, my view of it is the feature was not a good feature.

It wasn't good for experts.

It wasn't good for users.

It was a fairly buried feature.

It had very little usage.

You mentioned it last week and talked about it.

It took months for anybody to even find it.

All that doesn't really matter.

We can do much, much better.

I believe we can and we will do better.

We decided to kill it pretty quickly.

Notably, we decided to kill it while there was some feedback, well before there was a lawsuit and so on.