Shawn Greene

They forget a lot of stuff, but they never forget how you make them feel.

So respect goes a long way with me.

And just being a leader is just something that I've always had in me.

Just lead.

But not just lead and try to tell people what to do.

Be able to lead by example.

And when you can lead by example, people are going to trust you because they know, oh, he'll pull his sleeves up and get dirty right with us.

Absolutely.

I have so many customers that

Most of them want me to do their taxes.

But I've gotten so big, I can't do everyone's taxes.

But we've trained our reps.

And I like to say reps.

I don't like to say employees.

We train our reps to the point where they know what I know and they can do what I can do.

And we've been successful because our customers are confident in us because they know that anyone who touches their return is going to do a magnificent job.

Well, first they would have to set their business structure up.

Once they have their business structured, then we can talk about how I can put you in a tax base where you can start making some money.

My goal now is to take everything remote, make things a little bit easier.

So that's how I would start with those customers.