Smithy Sodine
👤 SpeakerAppearances Over Time
Podcast Appearances
So I really try to maintain a relationship with my clients.
I treat them the way that I want to be treated.
So I respond to their questions right away.
If they request something that I cannot do, I make sure that I express it.
I'm, hey, I can do that.
So let's try something else.
Or maybe I might even recommend somewhere else for them to find a product that they're looking for.
So customer service is really important to me because I want to be treated well.
The reviews are a reflection of that.
So they're really all subcontractors.
I use about five to six subcontractors, yeah.
I have a work room.
It's very simple.
We don't stock pillow covers.
We don't stock them.
We stock fabric.
So I have about 400 different rolls of fabrics in my workroom.
Someone places an order, and we make the pillow that day or that week.
We ship within three to five days from the time you order to making it, packing, and ship.
It's pretty simple.