Stacey Epstein
๐ค SpeakerAppearances Over Time
Podcast Appearances
I am, but yes, I am.
Well, success factors was acquired by SAP for three and a half billion.
Service max was acquired by GE for a billion.
Probably not all that relevant.
I've been around a long time.
Yeah, so Zinc helps field-based or what we call deskless workers get access to real-time knowledge from the rest of the organization and from the systems in the organization.
So that probably sounds like a lot of jargon to you.
So let me explain that a little bit more fully.
If you think of field service technicians like a dishwasher,
Technician who's coming to put a satellite on the top of your house and you can get cable TV or you walk into a hotel and you're talking to a hotel worker or construction worker.
Those are what we call deskless workers.
They're people that don't sit in an office.
They don't sit staring at a computer screen.
like most of, at least you and I probably do a good chunk of our day.
And because of that, they're away from their peers, they're away from the people and the information that they could use to help them do a better job.
So again, think about the dish guy, uh, technology probably helps him to get scheduled and, and get to the right door at the right time.
But once he, once that door gets opened, he could face all kinds of different situations.
The wiring's different.
How he gets on the roof is different.
The,