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Stacey Epstein

๐Ÿ‘ค Speaker
203 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication

I am, but yes, I am.

SaaS Interviews with CEOs, Startups, Founders
1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication

Well, success factors was acquired by SAP for three and a half billion.

SaaS Interviews with CEOs, Startups, Founders
1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication

Service max was acquired by GE for a billion.

SaaS Interviews with CEOs, Startups, Founders
1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication

Probably not all that relevant.

SaaS Interviews with CEOs, Startups, Founders
1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication

I've been around a long time.

SaaS Interviews with CEOs, Startups, Founders
1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication

Yeah, so Zinc helps field-based or what we call deskless workers get access to real-time knowledge from the rest of the organization and from the systems in the organization.

SaaS Interviews with CEOs, Startups, Founders
1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication

So that probably sounds like a lot of jargon to you.

SaaS Interviews with CEOs, Startups, Founders
1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication

So let me explain that a little bit more fully.

SaaS Interviews with CEOs, Startups, Founders
1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication

If you think of field service technicians like a dishwasher,

SaaS Interviews with CEOs, Startups, Founders
1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication

Technician who's coming to put a satellite on the top of your house and you can get cable TV or you walk into a hotel and you're talking to a hotel worker or construction worker.

SaaS Interviews with CEOs, Startups, Founders
1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication

Those are what we call deskless workers.

SaaS Interviews with CEOs, Startups, Founders
1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication

They're people that don't sit in an office.

SaaS Interviews with CEOs, Startups, Founders
1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication

They don't sit staring at a computer screen.

SaaS Interviews with CEOs, Startups, Founders
1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication

like most of, at least you and I probably do a good chunk of our day.

SaaS Interviews with CEOs, Startups, Founders
1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication

And because of that, they're away from their peers, they're away from the people and the information that they could use to help them do a better job.

SaaS Interviews with CEOs, Startups, Founders
1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication

So again, think about the dish guy, uh, technology probably helps him to get scheduled and, and get to the right door at the right time.

SaaS Interviews with CEOs, Startups, Founders
1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication

But once he, once that door gets opened, he could face all kinds of different situations.

SaaS Interviews with CEOs, Startups, Founders
1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication

The wiring's different.

SaaS Interviews with CEOs, Startups, Founders
1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication

How he gets on the roof is different.

SaaS Interviews with CEOs, Startups, Founders
1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication

The,

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