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Stacy Chapman

๐Ÿ‘ค Speaker
113 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1111 How She Cut Customer Base in Half, But Still Grew 100% YoY

And it just increasingly was becoming commoditized.

SaaS Interviews with CEOs, Startups, Founders
1111 How She Cut Customer Base in Half, But Still Grew 100% YoY

So in the second quarter of 2016, we went through a process of saying, we either got to burn this down or we have to really look at a different way we can do it.

SaaS Interviews with CEOs, Startups, Founders
1111 How She Cut Customer Base in Half, But Still Grew 100% YoY

So in 2016, we really moved it into the enterprise and started applying it to internal businesses.

SaaS Interviews with CEOs, Startups, Founders
1111 How She Cut Customer Base in Half, But Still Grew 100% YoY

And it makes it a lot less sticky.

SaaS Interviews with CEOs, Startups, Founders
1111 How She Cut Customer Base in Half, But Still Grew 100% YoY

Basically just tripling the price point and changing the story.

SaaS Interviews with CEOs, Startups, Founders
1111 How She Cut Customer Base in Half, But Still Grew 100% YoY

You've heard that before, huh?

SaaS Interviews with CEOs, Startups, Founders
1111 How She Cut Customer Base in Half, But Still Grew 100% YoY

More sticky.

SaaS Interviews with CEOs, Startups, Founders
1111 How She Cut Customer Base in Half, But Still Grew 100% YoY

I mean, once you have 15 million of a company's records, they're not so much your customer as your hostage.

SaaS Interviews with CEOs, Startups, Founders
1111 How She Cut Customer Base in Half, But Still Grew 100% YoY

We actually have got fewer than half that we had before we did it, but the deal size is about tenfold.

SaaS Interviews with CEOs, Startups, Founders
1111 How She Cut Customer Base in Half, But Still Grew 100% YoY

I would say 27 is the number today.

SaaS Interviews with CEOs, Startups, Founders
1111 How She Cut Customer Base in Half, But Still Grew 100% YoY

So it was slow getting through 2017.

SaaS Interviews with CEOs, Startups, Founders
1111 How She Cut Customer Base in Half, But Still Grew 100% YoY

Okay.

SaaS Interviews with CEOs, Startups, Founders
1111 How She Cut Customer Base in Half, But Still Grew 100% YoY

We more than doubled in 2017, but we're also going to more than double again in this quarter.

SaaS Interviews with CEOs, Startups, Founders
1111 How She Cut Customer Base in Half, But Still Grew 100% YoY

So I think we've hit our stride.

SaaS Interviews with CEOs, Startups, Founders
1111 How She Cut Customer Base in Half, But Still Grew 100% YoY

We're getting there.

SaaS Interviews with CEOs, Startups, Founders
1111 How She Cut Customer Base in Half, But Still Grew 100% YoY

We're getting there.

SaaS Interviews with CEOs, Startups, Founders
1111 How She Cut Customer Base in Half, But Still Grew 100% YoY

Even 50.

SaaS Interviews with CEOs, Startups, Founders
1111 How She Cut Customer Base in Half, But Still Grew 100% YoY

We did 125K in friends and family back in 2014.

SaaS Interviews with CEOs, Startups, Founders
1111 How She Cut Customer Base in Half, But Still Grew 100% YoY

And how was that?

SaaS Interviews with CEOs, Startups, Founders
1111 How She Cut Customer Base in Half, But Still Grew 100% YoY

So I call that bootstrapped.