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Stacy Chapman

๐Ÿ‘ค Speaker
113 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1111 How She Cut Customer Base in Half, But Still Grew 100% YoY

And so we absolutely have to adapt to that and respond to what their needs are really well.

SaaS Interviews with CEOs, Startups, Founders
1111 How She Cut Customer Base in Half, But Still Grew 100% YoY

So what happens is they're like, well, you know, you have all our data, so we have to use you for this.

SaaS Interviews with CEOs, Startups, Founders
1111 How She Cut Customer Base in Half, But Still Grew 100% YoY

So can we do X?

SaaS Interviews with CEOs, Startups, Founders
1111 How She Cut Customer Base in Half, But Still Grew 100% YoY

Handily, nine and a half times out of 10, it's been a really good idea.

SaaS Interviews with CEOs, Startups, Founders
1111 How She Cut Customer Base in Half, But Still Grew 100% YoY

So we have to deliver them what they need to do to be able to continue to innovate.

SaaS Interviews with CEOs, Startups, Founders
1111 How She Cut Customer Base in Half, But Still Grew 100% YoY

Not nearly enough.

SaaS Interviews with CEOs, Startups, Founders
1111 How She Cut Customer Base in Half, But Still Grew 100% YoY

Up until, I'm going to say three months ago, almost all of our new customers were customer referrals.

SaaS Interviews with CEOs, Startups, Founders
1111 How She Cut Customer Base in Half, But Still Grew 100% YoY

So while that's quite nice from a customer set, it's a bit embarrassing for growth.

SaaS Interviews with CEOs, Startups, Founders
1111 How She Cut Customer Base in Half, But Still Grew 100% YoY

So we're sort of starting to market.

SaaS Interviews with CEOs, Startups, Founders
1111 How She Cut Customer Base in Half, But Still Grew 100% YoY

I don't know.

SaaS Interviews with CEOs, Startups, Founders
1111 How She Cut Customer Base in Half, But Still Grew 100% YoY

Well, we just put on eight new engineers and that takes us up to 20.

SaaS Interviews with CEOs, Startups, Founders
1111 How She Cut Customer Base in Half, But Still Grew 100% YoY

So up until...

SaaS Interviews with CEOs, Startups, Founders
1111 How She Cut Customer Base in Half, But Still Grew 100% YoY

January, it was 12 people.

SaaS Interviews with CEOs, Startups, Founders
1111 How She Cut Customer Base in Half, But Still Grew 100% YoY

Except they're not here.

SaaS Interviews with CEOs, Startups, Founders
1111 How She Cut Customer Base in Half, But Still Grew 100% YoY

My co-founder is from Hyderabad.

SaaS Interviews with CEOs, Startups, Founders
1111 How She Cut Customer Base in Half, But Still Grew 100% YoY

Yes, but customer success is here.

SaaS Interviews with CEOs, Startups, Founders
1111 How She Cut Customer Base in Half, But Still Grew 100% YoY

You know, marketing will be here.

SaaS Interviews with CEOs, Startups, Founders
1111 How She Cut Customer Base in Half, But Still Grew 100% YoY

Sales obviously is here, but engineering is

SaaS Interviews with CEOs, Startups, Founders
1111 How She Cut Customer Base in Half, But Still Grew 100% YoY

is going to be mostly... And where is here, by the way?

SaaS Interviews with CEOs, Startups, Founders
1111 How She Cut Customer Base in Half, But Still Grew 100% YoY

Look, I can't even answer that effectively.