Stephanie Postles

Okay, this happened over here when someone was coming into the flow. This now needs to be adjusted. How do you see the world going forward with this cross-functional collaboration space that we're in?

Okay, this happened over here when someone was coming into the flow. This now needs to be adjusted. How do you see the world going forward with this cross-functional collaboration space that we're in?

It seems like, too, this is an amazing time for like CX leaders and marketing leaders all to also be at the product leader table to be able to influence products that are being developed because they have a lot more intel and everyone's going to know more about the customer and more about what sold them and why they're excited about that than ever.

It seems like, too, this is an amazing time for like CX leaders and marketing leaders all to also be at the product leader table to be able to influence products that are being developed because they have a lot more intel and everyone's going to know more about the customer and more about what sold them and why they're excited about that than ever.

It seems like, too, this is an amazing time for like CX leaders and marketing leaders all to also be at the product leader table to be able to influence products that are being developed because they have a lot more intel and everyone's going to know more about the customer and more about what sold them and why they're excited about that than ever.

And so it seems like it's just there's going to be a lot of collaboration opportunities that bring marketers and CX and other leaders to a table that maybe they were not really at previously.

And so it seems like it's just there's going to be a lot of collaboration opportunities that bring marketers and CX and other leaders to a table that maybe they were not really at previously.

And so it seems like it's just there's going to be a lot of collaboration opportunities that bring marketers and CX and other leaders to a table that maybe they were not really at previously.

So I'm wondering how, like how Lauren, do you train these agents and people to think differently about building this structure when you're like, okay, don't learn, don't think about anything I've ever learned before. Now think different, do different. Like how do you do that?

So I'm wondering how, like how Lauren, do you train these agents and people to think differently about building this structure when you're like, okay, don't learn, don't think about anything I've ever learned before. Now think different, do different. Like how do you do that?

So I'm wondering how, like how Lauren, do you train these agents and people to think differently about building this structure when you're like, okay, don't learn, don't think about anything I've ever learned before. Now think different, do different. Like how do you do that?

Okay. That, yeah, that feels a little easier. So instead of me being like, oh, I have a, this feels like it's a customer support question. I don't need to know that as the customer. I just need to be like, help SOS. This is what I need. Blah, blah, blah. Like I'll just voice it into the system. And then behind the scenes, they'll know like, oh, actually that's a finance thing.

Okay. That, yeah, that feels a little easier. So instead of me being like, oh, I have a, this feels like it's a customer support question. I don't need to know that as the customer. I just need to be like, help SOS. This is what I need. Blah, blah, blah. Like I'll just voice it into the system. And then behind the scenes, they'll know like, oh, actually that's a finance thing.

Okay. That, yeah, that feels a little easier. So instead of me being like, oh, I have a, this feels like it's a customer support question. I don't need to know that as the customer. I just need to be like, help SOS. This is what I need. Blah, blah, blah. Like I'll just voice it into the system. And then behind the scenes, they'll know like, oh, actually that's a finance thing.

She's having problems.

She's having problems.

She's having problems.

I'm very excited by this. I was just on a chat line with Adobe trying to cancel my like crazy enterprise account that I accidentally signed up for two years ago. And I still don't even know if it's canceled. I was on with like four different chat bots and they kept being like, but actually, do you want to buy this thing? I'm like, no.

I'm very excited by this. I was just on a chat line with Adobe trying to cancel my like crazy enterprise account that I accidentally signed up for two years ago. And I still don't even know if it's canceled. I was on with like four different chat bots and they kept being like, but actually, do you want to buy this thing? I'm like, no.

I'm very excited by this. I was just on a chat line with Adobe trying to cancel my like crazy enterprise account that I accidentally signed up for two years ago. And I still don't even know if it's canceled. I was on with like four different chat bots and they kept being like, but actually, do you want to buy this thing? I'm like, no.