Stephanie Postles

So I'm naive. Is this not normal to have this kind of role? Like is this role not? Oh, okay. I'm like, this sounds like perfectly like, yes, it makes sense. We should have it.

I just heard a quote in my interview the other day where someone's like, the things that look contrarian and crazy today will be commonplace in the future. And so this will probably be very common, I would assume, in the next year.

I just heard a quote in my interview the other day where someone's like, the things that look contrarian and crazy today will be commonplace in the future. And so this will probably be very common, I would assume, in the next year.

I just heard a quote in my interview the other day where someone's like, the things that look contrarian and crazy today will be commonplace in the future. And so this will probably be very common, I would assume, in the next year.

Are there any key questions that you keep getting asked, especially among these like larger companies coming in? Are there themes where people are like asking similar questions?

Are there any key questions that you keep getting asked, especially among these like larger companies coming in? Are there themes where people are like asking similar questions?

Are there any key questions that you keep getting asked, especially among these like larger companies coming in? Are there themes where people are like asking similar questions?

do you have to go through like expectations with them? I know when we talked previously, you were kind of talking about how a lot of people come in and they just expect AI to work right away. This better be perfect. I better fix all my problems. And you had a good analogy around like, would you treat your employee that way in week one? Be like, what did you do? Why did you mess that up?

do you have to go through like expectations with them? I know when we talked previously, you were kind of talking about how a lot of people come in and they just expect AI to work right away. This better be perfect. I better fix all my problems. And you had a good analogy around like, would you treat your employee that way in week one? Be like, what did you do? Why did you mess that up?

do you have to go through like expectations with them? I know when we talked previously, you were kind of talking about how a lot of people come in and they just expect AI to work right away. This better be perfect. I better fix all my problems. And you had a good analogy around like, would you treat your employee that way in week one? Be like, what did you do? Why did you mess that up?

You got that thing wrong.

You got that thing wrong.

You got that thing wrong.

I feel like this is a perfect segue, knowing the timing that we have left into more of that, like the closing the loop between sales, marketing, CX, because right now it feels like we're entering into a different world when it comes to businesses. And it used to just be, you know, you've got your awareness top of funnel, your customer comes in, you sell to them, hopefully retain them.

I feel like this is a perfect segue, knowing the timing that we have left into more of that, like the closing the loop between sales, marketing, CX, because right now it feels like we're entering into a different world when it comes to businesses. And it used to just be, you know, you've got your awareness top of funnel, your customer comes in, you sell to them, hopefully retain them.

I feel like this is a perfect segue, knowing the timing that we have left into more of that, like the closing the loop between sales, marketing, CX, because right now it feels like we're entering into a different world when it comes to businesses. And it used to just be, you know, you've got your awareness top of funnel, your customer comes in, you sell to them, hopefully retain them.

Customer support is sometimes, you know, either in the middle of that or at the end, depending. Now it feels like everything's kind of merging together and like more conversations have to be happening between these teams. Like you just mentioned, Bernard, like When people have an issue, you might want to come back and change the model.

Customer support is sometimes, you know, either in the middle of that or at the end, depending. Now it feels like everything's kind of merging together and like more conversations have to be happening between these teams. Like you just mentioned, Bernard, like When people have an issue, you might want to come back and change the model.

Customer support is sometimes, you know, either in the middle of that or at the end, depending. Now it feels like everything's kind of merging together and like more conversations have to be happening between these teams. Like you just mentioned, Bernard, like When people have an issue, you might want to come back and change the model.

Okay, this happened over here when someone was coming into the flow. This now needs to be adjusted. How do you see the world going forward with this cross-functional collaboration space that we're in?