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Steve Martocci

👤 Person
798 total appearances

Appearances Over Time

Podcast Appearances

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

inspiration goes a long way. Keep your team inspired. Keep them excited and inspired about what their impact is in the world. Don't overbuild in the beginning. Get enough in the market so that you can start listening.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

I'm excited to be here, and I'm also really curious what Nick gets to say behind the scenes on this, because you get the unfiltered Steve feedback, so you know exactly where to go with your questions.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

I'm excited to be here, and I'm also really curious what Nick gets to say behind the scenes on this, because you get the unfiltered Steve feedback, so you know exactly where to go with your questions.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

I'm excited to be here, and I'm also really curious what Nick gets to say behind the scenes on this, because you get the unfiltered Steve feedback, so you know exactly where to go with your questions.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

I don't think about it as a differentiator first. I first think about the product that I want to exist. Right. Usually I'm the first user of the product or at least, you know, want to have something come into existence. I generally don't like to build things that already exist in the world. Like, so I don't usually even have something to, to kind of look at as a, as a comp.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

I don't think about it as a differentiator first. I first think about the product that I want to exist. Right. Usually I'm the first user of the product or at least, you know, want to have something come into existence. I generally don't like to build things that already exist in the world. Like, so I don't usually even have something to, to kind of look at as a, as a comp.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

I don't think about it as a differentiator first. I first think about the product that I want to exist. Right. Usually I'm the first user of the product or at least, you know, want to have something come into existence. I generally don't like to build things that already exist in the world. Like, so I don't usually even have something to, to kind of look at as a, as a comp.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

So for me, I think it really just starts is what's the experience that I want. And then I think once you've kind of nailed that, you start thinking about what's the experience for others and the other kind of, you know, different segments of a market.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

So for me, I think it really just starts is what's the experience that I want. And then I think once you've kind of nailed that, you start thinking about what's the experience for others and the other kind of, you know, different segments of a market.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

So for me, I think it really just starts is what's the experience that I want. And then I think once you've kind of nailed that, you start thinking about what's the experience for others and the other kind of, you know, different segments of a market.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Yeah. And look, I think in all the business, if you go all the way back to GroupMe, right, GroupMe was made in 24 hours at a hackathon to go to a concert with our friends. And it was just something we needed, you know?

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Yeah. And look, I think in all the business, if you go all the way back to GroupMe, right, GroupMe was made in 24 hours at a hackathon to go to a concert with our friends. And it was just something we needed, you know?

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Yeah. And look, I think in all the business, if you go all the way back to GroupMe, right, GroupMe was made in 24 hours at a hackathon to go to a concert with our friends. And it was just something we needed, you know?

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And then, you know, the same weekend I was using it for the concert, my co-founder was using it for his family, kind of like who was having a baby, you know, delivered and keeping them updated. This was before group text messaging existed. So I think that like the real thing is to start with our core message. Problem.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And then, you know, the same weekend I was using it for the concert, my co-founder was using it for his family, kind of like who was having a baby, you know, delivered and keeping them updated. This was before group text messaging existed. So I think that like the real thing is to start with our core message. Problem.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And then, you know, the same weekend I was using it for the concert, my co-founder was using it for his family, kind of like who was having a baby, you know, delivered and keeping them updated. This was before group text messaging existed. So I think that like the real thing is to start with our core message. Problem.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Start with the thing that Nick and I need and then really just kind of like start seeing where it falls apart. Right. You give it to a give it to your mom and she doesn't understand what the word stack is. And you're like, oh, OK, well, maybe we have to tailor that down. Or, you know, you kind of say, I just want to get biohackers right now.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Start with the thing that Nick and I need and then really just kind of like start seeing where it falls apart. Right. You give it to a give it to your mom and she doesn't understand what the word stack is. And you're like, oh, OK, well, maybe we have to tailor that down. Or, you know, you kind of say, I just want to get biohackers right now.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Start with the thing that Nick and I need and then really just kind of like start seeing where it falls apart. Right. You give it to a give it to your mom and she doesn't understand what the word stack is. And you're like, oh, OK, well, maybe we have to tailor that down. Or, you know, you kind of say, I just want to get biohackers right now.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

or I'm just going to focus the initial release on this core market. And then think about them educating the world about these things like terminology and stuff as you go. So, you know, in every company, it's been a bit different. In Splice's example, I wasn't really the first customer because I am not the kind of hardcore musician.