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Steve Martocci

๐Ÿ‘ค Speaker
798 total appearances

Appearances Over Time

Podcast Appearances

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

But if we did that, you'd miss out on these features that we have now where you can find AI-based similar sounds and automatically find compatible sounds and all these things. And you have to understand why we kind of hold the line on something for a while because we know what can come if we change this experience. This stuff always comes up. And look, at some point, users love things.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

But if we did that, you'd miss out on these features that we have now where you can find AI-based similar sounds and automatically find compatible sounds and all these things. And you have to understand why we kind of hold the line on something for a while because we know what can come if we change this experience. This stuff always comes up. And look, at some point, users love things.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

But if we did that, you'd miss out on these features that we have now where you can find AI-based similar sounds and automatically find compatible sounds and all these things. And you have to understand why we kind of hold the line on something for a while because we know what can come if we change this experience. This stuff always comes up. And look, at some point, users love things.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

We had a bunch of people give feedback in early SEPCO of what they wanted, but they never really quantified it on how much they would be willing to pay for that. You know, if you're like, oh, you know, well, I want, you know, everything to be personalized to me exactly based on my blood work and sent to me and pill packs and done to be like this and, you know, all this stuff. Great. Awesome.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

We had a bunch of people give feedback in early SEPCO of what they wanted, but they never really quantified it on how much they would be willing to pay for that. You know, if you're like, oh, you know, well, I want, you know, everything to be personalized to me exactly based on my blood work and sent to me and pill packs and done to be like this and, you know, all this stuff. Great. Awesome.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

We had a bunch of people give feedback in early SEPCO of what they wanted, but they never really quantified it on how much they would be willing to pay for that. You know, if you're like, oh, you know, well, I want, you know, everything to be personalized to me exactly based on my blood work and sent to me and pill packs and done to be like this and, you know, all this stuff. Great. Awesome.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

What do you want to spend for that? And like, you know, it's like, oh, oh, right. Right. There's a cost with that. Totally.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

What do you want to spend for that? And like, you know, it's like, oh, oh, right. Right. There's a cost with that. Totally.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

What do you want to spend for that? And like, you know, it's like, oh, oh, right. Right. There's a cost with that. Totally.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Oh, I'm sure there are tons of them. The key to that though, is making sure you find out fast and didn't over invest in them, right? Like we had a product come in, Nathan at Subco, and he saw a couple of the features we had built. And he's like, guys, like what, you built this already? You were like, well, we were going to use it for this thing. And like, and we were, we never even used it. Right.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Oh, I'm sure there are tons of them. The key to that though, is making sure you find out fast and didn't over invest in them, right? Like we had a product come in, Nathan at Subco, and he saw a couple of the features we had built. And he's like, guys, like what, you built this already? You were like, well, we were going to use it for this thing. And like, and we were, we never even used it. Right.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Oh, I'm sure there are tons of them. The key to that though, is making sure you find out fast and didn't over invest in them, right? Like we had a product come in, Nathan at Subco, and he saw a couple of the features we had built. And he's like, guys, like what, you built this already? You were like, well, we were going to use it for this thing. And like, and we were, we never even used it. Right.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

So, so it happens all the time. I think the key is to, to learn from every one of them. And, you know, it's also, it's an interesting, like even working with, with Nick, right. And working with people who are not necessarily as experienced rolling certain things out, like your business team wants something for a reason, but you're like, yo, you really got to use it for that.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

So, so it happens all the time. I think the key is to, to learn from every one of them. And, you know, it's also, it's an interesting, like even working with, with Nick, right. And working with people who are not necessarily as experienced rolling certain things out, like your business team wants something for a reason, but you're like, yo, you really got to use it for that.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

So, so it happens all the time. I think the key is to, to learn from every one of them. And, you know, it's also, it's an interesting, like even working with, with Nick, right. And working with people who are not necessarily as experienced rolling certain things out, like your business team wants something for a reason, but you're like, yo, you really got to use it for that.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

You know, like, are you good? And sometimes there's this back and forth between external requirements that are coming in and the like, all right, but that's another piece of code that we got to maintain. And, you know, I've actually really enjoyed my relationship with Nick watching my because like, you know, at some point as a product leader and CEO like myself. You can't do it all yourself.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

You know, like, are you good? And sometimes there's this back and forth between external requirements that are coming in and the like, all right, but that's another piece of code that we got to maintain. And, you know, I've actually really enjoyed my relationship with Nick watching my because like, you know, at some point as a product leader and CEO like myself. You can't do it all yourself.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

You know, like, are you good? And sometimes there's this back and forth between external requirements that are coming in and the like, all right, but that's another piece of code that we got to maintain. And, you know, I've actually really enjoyed my relationship with Nick watching my because like, you know, at some point as a product leader and CEO like myself. You can't do it all yourself.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

You have to do it with a team. You have to really grow a team, build a great culture. And sometimes you really want to enable the team to take their ideas, run with them, and build great things. And we've just developed this great relationship. And Nick has taken the lead on so many things, like our trust score that is absolutely loved by the users.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

You have to do it with a team. You have to really grow a team, build a great culture. And sometimes you really want to enable the team to take their ideas, run with them, and build great things. And we've just developed this great relationship. And Nick has taken the lead on so many things, like our trust score that is absolutely loved by the users.