Steve Martocci

Yeah. I mean, at least at scale, being open enough to be honest about metrics, be honest about user feedback, you know, like use the product, things like that, that if you get to disconnect. So there's the whole like disconnect to your internal team and then there's a disconnect from the actual user base. Right.

If we're coming back to customer experience and like that, that is, I think, a recipe of success.

If we're coming back to customer experience and like that, that is, I think, a recipe of success.

If we're coming back to customer experience and like that, that is, I think, a recipe of success.

a failure of disaster for for a company on the disconnect and they're not they're heads in the sand on so much either from a telemetry perspective from just a from like you know our support channel right now it's just like everybody sees every piece of feedback that kind of comes in and it's like yeah it really uh helps drive home where we're falling short where we have more work to do

a failure of disaster for for a company on the disconnect and they're not they're heads in the sand on so much either from a telemetry perspective from just a from like you know our support channel right now it's just like everybody sees every piece of feedback that kind of comes in and it's like yeah it really uh helps drive home where we're falling short where we have more work to do

a failure of disaster for for a company on the disconnect and they're not they're heads in the sand on so much either from a telemetry perspective from just a from like you know our support channel right now it's just like everybody sees every piece of feedback that kind of comes in and it's like yeah it really uh helps drive home where we're falling short where we have more work to do

there's like these really processy ways of doing it, which is like, Oh, have a user research team and make sure you're in the field gaining your knowledge. And like, those things are all true. Those things are all kind of helpful. And, but I think there's also, you know, there's a potential, like even once a month to just like make half the day or a full day of like

there's like these really processy ways of doing it, which is like, Oh, have a user research team and make sure you're in the field gaining your knowledge. And like, those things are all true. Those things are all kind of helpful. And, but I think there's also, you know, there's a potential, like even once a month to just like make half the day or a full day of like

there's like these really processy ways of doing it, which is like, Oh, have a user research team and make sure you're in the field gaining your knowledge. And like, those things are all true. Those things are all kind of helpful. And, but I think there's also, you know, there's a potential, like even once a month to just like make half the day or a full day of like

We did this thing at a place called Beat Relay, which was a simple thing. Musicians, non-musicians, everyone in the company signed up for a team, and that team made music together. And Beat Relay, as much as it was just a fun thing and cool, was also a nice forced dog food session of trying to work on music collaboratively across location with people.

We did this thing at a place called Beat Relay, which was a simple thing. Musicians, non-musicians, everyone in the company signed up for a team, and that team made music together. And Beat Relay, as much as it was just a fun thing and cool, was also a nice forced dog food session of trying to work on music collaboratively across location with people.

We did this thing at a place called Beat Relay, which was a simple thing. Musicians, non-musicians, everyone in the company signed up for a team, and that team made music together. And Beat Relay, as much as it was just a fun thing and cool, was also a nice forced dog food session of trying to work on music collaboratively across location with people.

It's just using your own product, right? Particularly, it's kind of like, maybe it comes from eat your own dog food or make sure your food... Tastes good, you know, use your product. It's funny, I realize, I don't know why I think that term is just so common, but maybe it's not. We've had many employees come in and just be like, what are you talking about here?

It's just using your own product, right? Particularly, it's kind of like, maybe it comes from eat your own dog food or make sure your food... Tastes good, you know, use your product. It's funny, I realize, I don't know why I think that term is just so common, but maybe it's not. We've had many employees come in and just be like, what are you talking about here?

It's just using your own product, right? Particularly, it's kind of like, maybe it comes from eat your own dog food or make sure your food... Tastes good, you know, use your product. It's funny, I realize, I don't know why I think that term is just so common, but maybe it's not. We've had many employees come in and just be like, what are you talking about here?

But yeah, so using the product, I think is one. Create fun experiences for people to use the product. And then also, you know, we used to have a really good hackathon culture at GroupMe where we would do like, I think it was a quarterly hackathon. which was kind of like, just like, what do you want to have exist? You know?

But yeah, so using the product, I think is one. Create fun experiences for people to use the product. And then also, you know, we used to have a really good hackathon culture at GroupMe where we would do like, I think it was a quarterly hackathon. which was kind of like, just like, what do you want to have exist? You know?

But yeah, so using the product, I think is one. Create fun experiences for people to use the product. And then also, you know, we used to have a really good hackathon culture at GroupMe where we would do like, I think it was a quarterly hackathon. which was kind of like, just like, what do you want to have exist? You know?

And I think that that always yielded really amazing features and insights from people's just personal struggles with our own software.