Steve Martocci

And I think that that always yielded really amazing features and insights from people's just personal struggles with our own software.

And I think that that always yielded really amazing features and insights from people's just personal struggles with our own software.

wow, this is really difficult, isn't it? And then there'll be things like, oh, I know that sucks. You're like, oh, we haven't worked on that page for so long. You know, like, yeah, those things are just, those are brutal.

wow, this is really difficult, isn't it? And then there'll be things like, oh, I know that sucks. You're like, oh, we haven't worked on that page for so long. You know, like, yeah, those things are just, those are brutal.

wow, this is really difficult, isn't it? And then there'll be things like, oh, I know that sucks. You're like, oh, we haven't worked on that page for so long. You know, like, yeah, those things are just, those are brutal.

Yeah. And like, look, successful organizations I've been at, you know, have done that. I think it was a guilt group. They did rotations through support. You might've even done a week through support, which was nuts. It was a lot. And we did some of that too.

Yeah. And like, look, successful organizations I've been at, you know, have done that. I think it was a guilt group. They did rotations through support. You might've even done a week through support, which was nuts. It was a lot. And we did some of that too.

Yeah. And like, look, successful organizations I've been at, you know, have done that. I think it was a guilt group. They did rotations through support. You might've even done a week through support, which was nuts. It was a lot. And we did some of that too.

And then, you know, what was super annoying that would happen in this is, you know, customer support would be dealing with something all the time that wasn't getting prioritized. But then like, I'd go talk to some musician, some famous musician, they'd be like, Well, so-and-so doesn't work. And then you'd be like, guys, we got to fix this.

And then, you know, what was super annoying that would happen in this is, you know, customer support would be dealing with something all the time that wasn't getting prioritized. But then like, I'd go talk to some musician, some famous musician, they'd be like, Well, so-and-so doesn't work. And then you'd be like, guys, we got to fix this.

And then, you know, what was super annoying that would happen in this is, you know, customer support would be dealing with something all the time that wasn't getting prioritized. But then like, I'd go talk to some musician, some famous musician, they'd be like, Well, so-and-so doesn't work. And then you'd be like, guys, we got to fix this.

And they'd be like, I know, like we've been saying this for months, you know? And you're like, oh, crap. So kind of making sure that the- You listen to your CX people just because they're at the front lines. They're getting that feedback. Make sure you have a really easy way to give.

And they'd be like, I know, like we've been saying this for months, you know? And you're like, oh, crap. So kind of making sure that the- You listen to your CX people just because they're at the front lines. They're getting that feedback. Make sure you have a really easy way to give.

And they'd be like, I know, like we've been saying this for months, you know? And you're like, oh, crap. So kind of making sure that the- You listen to your CX people just because they're at the front lines. They're getting that feedback. Make sure you have a really easy way to give.

I think one of the things that AI potentially is taking away too is so many of these issues are getting solved with AI, the actual issues, but where's the feedback coming from? You know, not so much like, oh, I don't know how to do this thing or this is like, but like actually suggestion, like we are getting the most insane suggestions from our user base right now. Insane in a good way.

I think one of the things that AI potentially is taking away too is so many of these issues are getting solved with AI, the actual issues, but where's the feedback coming from? You know, not so much like, oh, I don't know how to do this thing or this is like, but like actually suggestion, like we are getting the most insane suggestions from our user base right now. Insane in a good way.

I think one of the things that AI potentially is taking away too is so many of these issues are getting solved with AI, the actual issues, but where's the feedback coming from? You know, not so much like, oh, I don't know how to do this thing or this is like, but like actually suggestion, like we are getting the most insane suggestions from our user base right now. Insane in a good way.

Insane in a like, oh my God, I can't believe you spent the time to write, you know, six paragraphs on, you know, what we need to do around improving your supplement routine. This is amazing. And so like having it, but you know what, that only works because of the big, at the top of our,

Insane in a like, oh my God, I can't believe you spent the time to write, you know, six paragraphs on, you know, what we need to do around improving your supplement routine. This is amazing. And so like having it, but you know what, that only works because of the big, at the top of our,

Insane in a like, oh my God, I can't believe you spent the time to write, you know, six paragraphs on, you know, what we need to do around improving your supplement routine. This is amazing. And so like having it, but you know what, that only works because of the big, at the top of our,