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Steve Martocci

๐Ÿ‘ค Speaker
798 total appearances

Appearances Over Time

Podcast Appearances

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And e-comm company is trying to really understand how to transform their models and maybe even lose a little bit of their margin in the short term in order to play that longer game. it's really hard for them to do. Um, and so, you know, for us, there's, there's some things we're thinking about to, to help them in that process.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And e-comm company is trying to really understand how to transform their models and maybe even lose a little bit of their margin in the short term in order to play that longer game. it's really hard for them to do. Um, and so, you know, for us, there's, there's some things we're thinking about to, to help them in that process.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And, um, and I think similar to what we've done in splice is to create these kind of, uh, everybody wins scenarios, which is, uh, you know, it takes us effort to build stuff. Uh, it's not easy. And we take a lot of that on and, and sometimes our providers will do better than we do. Um, and that's okay. Cause we're playing a really long game ourselves. Um, and, um, yeah.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And, um, and I think similar to what we've done in splice is to create these kind of, uh, everybody wins scenarios, which is, uh, you know, it takes us effort to build stuff. Uh, it's not easy. And we take a lot of that on and, and sometimes our providers will do better than we do. Um, and that's okay. Cause we're playing a really long game ourselves. Um, and, um, yeah.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And, um, and I think similar to what we've done in splice is to create these kind of, uh, everybody wins scenarios, which is, uh, you know, it takes us effort to build stuff. Uh, it's not easy. And we take a lot of that on and, and sometimes our providers will do better than we do. Um, and that's okay. Cause we're playing a really long game ourselves. Um, and, um, yeah.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And then just be customer focused, right. Customer supplier focused, um, kind of just looking out for everyone.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And then just be customer focused, right. Customer supplier focused, um, kind of just looking out for everyone.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And then just be customer focused, right. Customer supplier focused, um, kind of just looking out for everyone.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

I'm going to go into airlines, which I don't know if many people say this too. So- One is JSX, which was the first experience for flying for, for Jackson. I have a five month old and we went up to a conference in Napa and just the, the experience of not having the TSA.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

I'm going to go into airlines, which I don't know if many people say this too. So- One is JSX, which was the first experience for flying for, for Jackson. I have a five month old and we went up to a conference in Napa and just the, the experience of not having the TSA.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

I'm going to go into airlines, which I don't know if many people say this too. So- One is JSX, which was the first experience for flying for, for Jackson. I have a five month old and we went up to a conference in Napa and just the, the experience of not having the TSA.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And we, we do this in blade on the East coast and, you know, the experience of having these kind of semi private, but low cost experiences. And then them checking all the bags for the baby, like,

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And we, we do this in blade on the East coast and, you know, the experience of having these kind of semi private, but low cost experiences. And then them checking all the bags for the baby, like,

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And we, we do this in blade on the East coast and, you know, the experience of having these kind of semi private, but low cost experiences. And then them checking all the bags for the baby, like,

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

free it was just like okay great this is a good first flight but that was like a 50 minute flight right short haul type yeah yeah uh and then the next one was jet blue and uh they have upgraded their planes into this jet blue mint studio seat that's in the front of the plane that like

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

free it was just like okay great this is a good first flight but that was like a 50 minute flight right short haul type yeah yeah uh and then the next one was jet blue and uh they have upgraded their planes into this jet blue mint studio seat that's in the front of the plane that like

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

free it was just like okay great this is a good first flight but that was like a 50 minute flight right short haul type yeah yeah uh and then the next one was jet blue and uh they have upgraded their planes into this jet blue mint studio seat that's in the front of the plane that like

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

yo you can like that thing converts into like a bed that is wide enough that it has like a little extra bench it's only the first row seats that jackson me and kelly got to lay down and like read books together on the flight Like, holy cow. Like, that is a great experience. And I think so many people overthink their airline. Like, oh, I need, you know, who overthinks his airlines? Nick.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

yo you can like that thing converts into like a bed that is wide enough that it has like a little extra bench it's only the first row seats that jackson me and kelly got to lay down and like read books together on the flight Like, holy cow. Like, that is a great experience. And I think so many people overthink their airline. Like, oh, I need, you know, who overthinks his airlines? Nick.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

yo you can like that thing converts into like a bed that is wide enough that it has like a little extra bench it's only the first row seats that jackson me and kelly got to lay down and like read books together on the flight Like, holy cow. Like, that is a great experience. And I think so many people overthink their airline. Like, oh, I need, you know, who overthinks his airlines? Nick.