Menu
Sign In Search Podcasts Libraries Charts People & Topics Add Podcast API Blog Pricing

Steve Martocci

πŸ‘€ Speaker
1431 total appearances

Appearances Over Time

Podcast Appearances

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

What do you want to spend for that? And like, you know, it's like, oh, oh, right. Right. There's a cost with that. Totally.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

What do you want to spend for that? And like, you know, it's like, oh, oh, right. Right. There's a cost with that. Totally.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Oh, I'm sure there are tons of them. The key to that though, is making sure you find out fast and didn't over invest in them, right? Like we had a product come in, Nathan at Subco, and he saw a couple of the features we had built. And he's like, guys, like what, you built this already? You were like, well, we were going to use it for this thing. And like, and we were, we never even used it. Right.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Oh, I'm sure there are tons of them. The key to that though, is making sure you find out fast and didn't over invest in them, right? Like we had a product come in, Nathan at Subco, and he saw a couple of the features we had built. And he's like, guys, like what, you built this already? You were like, well, we were going to use it for this thing. And like, and we were, we never even used it. Right.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Oh, I'm sure there are tons of them. The key to that though, is making sure you find out fast and didn't over invest in them, right? Like we had a product come in, Nathan at Subco, and he saw a couple of the features we had built. And he's like, guys, like what, you built this already? You were like, well, we were going to use it for this thing. And like, and we were, we never even used it. Right.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

So, so it happens all the time. I think the key is to, to learn from every one of them. And, you know, it's also, it's an interesting, like even working with, with Nick, right. And working with people who are not necessarily as experienced rolling certain things out, like your business team wants something for a reason, but you're like, yo, you really got to use it for that.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

So, so it happens all the time. I think the key is to, to learn from every one of them. And, you know, it's also, it's an interesting, like even working with, with Nick, right. And working with people who are not necessarily as experienced rolling certain things out, like your business team wants something for a reason, but you're like, yo, you really got to use it for that.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

So, so it happens all the time. I think the key is to, to learn from every one of them. And, you know, it's also, it's an interesting, like even working with, with Nick, right. And working with people who are not necessarily as experienced rolling certain things out, like your business team wants something for a reason, but you're like, yo, you really got to use it for that.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

You know, like, are you good? And sometimes there's this back and forth between external requirements that are coming in and the like, all right, but that's another piece of code that we got to maintain. And, you know, I've actually really enjoyed my relationship with Nick watching my because like, you know, at some point as a product leader and CEO like myself. You can't do it all yourself.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

You know, like, are you good? And sometimes there's this back and forth between external requirements that are coming in and the like, all right, but that's another piece of code that we got to maintain. And, you know, I've actually really enjoyed my relationship with Nick watching my because like, you know, at some point as a product leader and CEO like myself. You can't do it all yourself.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

You know, like, are you good? And sometimes there's this back and forth between external requirements that are coming in and the like, all right, but that's another piece of code that we got to maintain. And, you know, I've actually really enjoyed my relationship with Nick watching my because like, you know, at some point as a product leader and CEO like myself. You can't do it all yourself.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

You have to do it with a team. You have to really grow a team, build a great culture. And sometimes you really want to enable the team to take their ideas, run with them, and build great things. And we've just developed this great relationship. And Nick has taken the lead on so many things, like our trust score that is absolutely loved by the users.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

You have to do it with a team. You have to really grow a team, build a great culture. And sometimes you really want to enable the team to take their ideas, run with them, and build great things. And we've just developed this great relationship. And Nick has taken the lead on so many things, like our trust score that is absolutely loved by the users.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

You have to do it with a team. You have to really grow a team, build a great culture. And sometimes you really want to enable the team to take their ideas, run with them, and build great things. And we've just developed this great relationship. And Nick has taken the lead on so many things, like our trust score that is absolutely loved by the users.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And like he had all the insight to getting that built, which has been great. And then something like I was talking about with the first implementation of like lists and maybe some other things, he's like, oh, he learns and then he hears my opinion about it.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And like he had all the insight to getting that built, which has been great. And then something like I was talking about with the first implementation of like lists and maybe some other things, he's like, oh, he learns and then he hears my opinion about it.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And like he had all the insight to getting that built, which has been great. And then something like I was talking about with the first implementation of like lists and maybe some other things, he's like, oh, he learns and then he hears my opinion about it.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And like trying to foster an environment where, you know, people can test these ideas and your team, you have a system for helping people understand prioritization and like the cost that comes with things and build a healthy product development culture out of it.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And like trying to foster an environment where, you know, people can test these ideas and your team, you have a system for helping people understand prioritization and like the cost that comes with things and build a healthy product development culture out of it.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And like trying to foster an environment where, you know, people can test these ideas and your team, you have a system for helping people understand prioritization and like the cost that comes with things and build a healthy product development culture out of it.