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Steve Martocci

πŸ‘€ Speaker
1431 total appearances

Appearances Over Time

Podcast Appearances

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

That's the art, right? That's the secret sauce. And for us, what it is is really short feedback loops and a lot of like in collaboration design by team. And it works right now while we're small, right? So, you know, every six weeks we're getting together for an onsite or offsite, like we get together in person and that's when we tackle some of the bigger stuff.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

That's the art, right? That's the secret sauce. And for us, what it is is really short feedback loops and a lot of like in collaboration design by team. And it works right now while we're small, right? So, you know, every six weeks we're getting together for an onsite or offsite, like we get together in person and that's when we tackle some of the bigger stuff.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

That's the art, right? That's the secret sauce. And for us, what it is is really short feedback loops and a lot of like in collaboration design by team. And it works right now while we're small, right? So, you know, every six weeks we're getting together for an onsite or offsite, like we get together in person and that's when we tackle some of the bigger stuff.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And that stuff's nice to do in the room together. You have a high amount of empathy kind of when you're together, working through like Sometimes I get heated and people have opinions, but you want people to be heard and understood. We do a team-wide show-and-tell every day right now. I've never built a startup completely remote. I've done remote engineering and things like that, but having...

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And that stuff's nice to do in the room together. You have a high amount of empathy kind of when you're together, working through like Sometimes I get heated and people have opinions, but you want people to be heard and understood. We do a team-wide show-and-tell every day right now. I've never built a startup completely remote. I've done remote engineering and things like that, but having...

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And that stuff's nice to do in the room together. You have a high amount of empathy kind of when you're together, working through like Sometimes I get heated and people have opinions, but you want people to be heard and understood. We do a team-wide show-and-tell every day right now. I've never built a startup completely remote. I've done remote engineering and things like that, but having...

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Having an environment that feels like we're really in it together has been the fast feedback loop process. And look, people have really good ideas and it's sometimes really hard to have to be the one that's like, I hear you. We're going to ship something that kind of sucks a little bit. We're going to get feedback and then we're going to evolve to that next point.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Having an environment that feels like we're really in it together has been the fast feedback loop process. And look, people have really good ideas and it's sometimes really hard to have to be the one that's like, I hear you. We're going to ship something that kind of sucks a little bit. We're going to get feedback and then we're going to evolve to that next point.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Having an environment that feels like we're really in it together has been the fast feedback loop process. And look, people have really good ideas and it's sometimes really hard to have to be the one that's like, I hear you. We're going to ship something that kind of sucks a little bit. We're going to get feedback and then we're going to evolve to that next point.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Or I see when we get stuck on something where there's no good answer, like we could talk in theory for days about like, you know, an opinion on something, but it really just in that sense feels like we don't have enough data. And that's why we should ship something or, you know, talk to, talk to a, do an interview or something because we're just circling on something. Okay.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Or I see when we get stuck on something where there's no good answer, like we could talk in theory for days about like, you know, an opinion on something, but it really just in that sense feels like we don't have enough data. And that's why we should ship something or, you know, talk to, talk to a, do an interview or something because we're just circling on something. Okay.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Or I see when we get stuck on something where there's no good answer, like we could talk in theory for days about like, you know, an opinion on something, but it really just in that sense feels like we don't have enough data. And that's why we should ship something or, you know, talk to, talk to a, do an interview or something because we're just circling on something. Okay.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

It's your opinion versus my opinion. Like, great. Yeah. And I try my best to not have to, to kind of step in and play any kind of card on like, well, I'm the CEO or I'm the, you know, or like in my experience, like I, there's just so many lines. I don't like say anyone saying on the team and have to, to kind of justify their, their kind of position.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

It's your opinion versus my opinion. Like, great. Yeah. And I try my best to not have to, to kind of step in and play any kind of card on like, well, I'm the CEO or I'm the, you know, or like in my experience, like I, there's just so many lines. I don't like say anyone saying on the team and have to, to kind of justify their, their kind of position.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

It's your opinion versus my opinion. Like, great. Yeah. And I try my best to not have to, to kind of step in and play any kind of card on like, well, I'm the CEO or I'm the, you know, or like in my experience, like I, there's just so many lines. I don't like say anyone saying on the team and have to, to kind of justify their, their kind of position.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

These are all great questions. So I think that when I think about, you know, how does this scale? I really want this to it. Maybe it moves to like departmental. show and tells. There's something amazing about these fast feedback loops.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

These are all great questions. So I think that when I think about, you know, how does this scale? I really want this to it. Maybe it moves to like departmental. show and tells. There's something amazing about these fast feedback loops.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

These are all great questions. So I think that when I think about, you know, how does this scale? I really want this to it. Maybe it moves to like departmental. show and tells. There's something amazing about these fast feedback loops.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And look, people get blocked on stuff and they sometimes rabbit hole for days where if they just talked to another engineer, if they just talked to the product owner about something, if they just talked to the designer about something, they would like unblock.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And look, people get blocked on stuff and they sometimes rabbit hole for days where if they just talked to another engineer, if they just talked to the product owner about something, if they just talked to the designer about something, they would like unblock.