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Steve Martocci

πŸ‘€ Speaker
1431 total appearances

Appearances Over Time

Podcast Appearances

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And look, people get blocked on stuff and they sometimes rabbit hole for days where if they just talked to another engineer, if they just talked to the product owner about something, if they just talked to the designer about something, they would like unblock.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And, you know, yes, you can kind of talk about it in a quick stand up in the morning, but kind of showing people where they are and kind of where they're stuck. And if you kind of are sensing someone's kind of like not moving at the pace, you know, they are capable of moving at. We like kind of address it like fast. So, you know, and context gets heavily shared amongst the team. Right.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And, you know, yes, you can kind of talk about it in a quick stand up in the morning, but kind of showing people where they are and kind of where they're stuck. And if you kind of are sensing someone's kind of like not moving at the pace, you know, they are capable of moving at. We like kind of address it like fast. So, you know, and context gets heavily shared amongst the team. Right.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And, you know, yes, you can kind of talk about it in a quick stand up in the morning, but kind of showing people where they are and kind of where they're stuck. And if you kind of are sensing someone's kind of like not moving at the pace, you know, they are capable of moving at. We like kind of address it like fast. So, you know, and context gets heavily shared amongst the team. Right.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

You're in the remote environment. You miss out on the lunch together. Right. Where you're just like talking about something or going over. There's so much like water cooler conversation that you miss out on that this works for us right now.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

You're in the remote environment. You miss out on the lunch together. Right. Where you're just like talking about something or going over. There's so much like water cooler conversation that you miss out on that this works for us right now.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

You're in the remote environment. You miss out on the lunch together. Right. Where you're just like talking about something or going over. There's so much like water cooler conversation that you miss out on that this works for us right now.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And I'd love to see it work at scale kind of departmentally where, you know, like if we form into teams that they can meet and do a similar thing where even if the whole company can't do it.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And I'd love to see it work at scale kind of departmentally where, you know, like if we form into teams that they can meet and do a similar thing where even if the whole company can't do it.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And I'd love to see it work at scale kind of departmentally where, you know, like if we form into teams that they can meet and do a similar thing where even if the whole company can't do it.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And like, even the last offsite we did, I think it was more of a timing issue, which was like right after our launch and we were still all scrambling that like going right into that was, it might not have been the best timing. I don't know if we got the best use of time out of it, but in person time in general, I think is so important to building empathy, like, and building great products.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And like, even the last offsite we did, I think it was more of a timing issue, which was like right after our launch and we were still all scrambling that like going right into that was, it might not have been the best timing. I don't know if we got the best use of time out of it, but in person time in general, I think is so important to building empathy, like, and building great products.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And like, even the last offsite we did, I think it was more of a timing issue, which was like right after our launch and we were still all scrambling that like going right into that was, it might not have been the best timing. I don't know if we got the best use of time out of it, but in person time in general, I think is so important to building empathy, like, and building great products.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

You need to have the connection amongst the different people on your team. And so, you know, we always just make sure we get that, even if it's not the most productive session.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

You need to have the connection amongst the different people on your team. And so, you know, we always just make sure we get that, even if it's not the most productive session.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

You need to have the connection amongst the different people on your team. And so, you know, we always just make sure we get that, even if it's not the most productive session.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And then the unscripted lunches and stuff during those things, like there's something about the meetings that make people feel like they need to perform, stick to a topic. And then just having that kind of unstructured time too, of like hearing what's on someone's mind where they don't feel like they have to be on stage either. They're just talking to someone.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And then the unscripted lunches and stuff during those things, like there's something about the meetings that make people feel like they need to perform, stick to a topic. And then just having that kind of unstructured time too, of like hearing what's on someone's mind where they don't feel like they have to be on stage either. They're just talking to someone.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And then the unscripted lunches and stuff during those things, like there's something about the meetings that make people feel like they need to perform, stick to a topic. And then just having that kind of unstructured time too, of like hearing what's on someone's mind where they don't feel like they have to be on stage either. They're just talking to someone.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Yeah, and I mean, on that front too, like I'm very much someone who came up in the world of paired programming, which is literally when you're coding, two people are working on the same project together. And it's extremely intimidating at first. People are seeing typos, people are seeing you think through things in real time.