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Steve Martocci

πŸ‘€ Speaker
1431 total appearances

Appearances Over Time

Podcast Appearances

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And then just be customer focused, right. Customer supplier focused, um, kind of just looking out for everyone.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

I'm going to go into airlines, which I don't know if many people say this too. So- One is JSX, which was the first experience for flying for, for Jackson. I have a five month old and we went up to a conference in Napa and just the, the experience of not having the TSA.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

I'm going to go into airlines, which I don't know if many people say this too. So- One is JSX, which was the first experience for flying for, for Jackson. I have a five month old and we went up to a conference in Napa and just the, the experience of not having the TSA.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

I'm going to go into airlines, which I don't know if many people say this too. So- One is JSX, which was the first experience for flying for, for Jackson. I have a five month old and we went up to a conference in Napa and just the, the experience of not having the TSA.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And we, we do this in blade on the East coast and, you know, the experience of having these kind of semi private, but low cost experiences. And then them checking all the bags for the baby, like,

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And we, we do this in blade on the East coast and, you know, the experience of having these kind of semi private, but low cost experiences. And then them checking all the bags for the baby, like,

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And we, we do this in blade on the East coast and, you know, the experience of having these kind of semi private, but low cost experiences. And then them checking all the bags for the baby, like,

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

free it was just like okay great this is a good first flight but that was like a 50 minute flight right short haul type yeah yeah uh and then the next one was jet blue and uh they have upgraded their planes into this jet blue mint studio seat that's in the front of the plane that like

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

free it was just like okay great this is a good first flight but that was like a 50 minute flight right short haul type yeah yeah uh and then the next one was jet blue and uh they have upgraded their planes into this jet blue mint studio seat that's in the front of the plane that like

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

free it was just like okay great this is a good first flight but that was like a 50 minute flight right short haul type yeah yeah uh and then the next one was jet blue and uh they have upgraded their planes into this jet blue mint studio seat that's in the front of the plane that like

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

yo you can like that thing converts into like a bed that is wide enough that it has like a little extra bench it's only the first row seats that jackson me and kelly got to lay down and like read books together on the flight Like, holy cow. Like, that is a great experience. And I think so many people overthink their airline. Like, oh, I need, you know, who overthinks his airlines? Nick.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

yo you can like that thing converts into like a bed that is wide enough that it has like a little extra bench it's only the first row seats that jackson me and kelly got to lay down and like read books together on the flight Like, holy cow. Like, that is a great experience. And I think so many people overthink their airline. Like, oh, I need, you know, who overthinks his airlines? Nick.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

yo you can like that thing converts into like a bed that is wide enough that it has like a little extra bench it's only the first row seats that jackson me and kelly got to lay down and like read books together on the flight Like, holy cow. Like, that is a great experience. And I think so many people overthink their airline. Like, oh, I need, you know, who overthinks his airlines? Nick.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

You know, he's basically the points guy.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

You know, he's basically the points guy.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

You know, he's basically the points guy.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And I'm just like, no, let's just fly JetBlue. And, you know, it's great every time.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And I'm just like, no, let's just fly JetBlue. And, you know, it's great every time.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And I'm just like, no, let's just fly JetBlue. And, you know, it's great every time.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Being the blade guy talking about JSX is kind of a, you know, Rob, it's time to come to Southern California again. Let's go.