Steven Pope

They're keystone employees.

And if they leave, you're totally boned.

But by and large, the average employee leaving the corporate world has almost no impact on the business.

Now...

In the agency world, you're working nonstop.

There is no breathing.

It is a marathon at all times.

And one of the questions that Raji was asking about in his comment on my last video was about retaining employees.

And the key here is to help the employees self-regulate and prevent sprinting.

Because in an agency, you must continue running the marathon.

There's opportunities to take a break and get a drink, but you have to get back into the race quickly because you can't sprint.

You can't sprint to catch up.

You'll over-inundate and break the system.

So it's very important to have the ability to self-regulate a marathon run.

But despite all of that, despite offering some of the best training in the world for Amazon agencies, despite having... I believe it's good culture.

It's polarizing.

So you'll hear polarizing viewpoints from exiting employees on good or bad.

That's normal, by the way, and probably a good thing, in my opinion, because I'm going to polarize and attract a subset of culture that...

I like, and I'm going to push away the culture that I don't like.

And there's trade-offs to doing this, of course.