Steven

And where do we have to start to understand this? I want to be a much better communicator. conversation list and I want to be a much more effective communicator. I want to argue less. I want to talk more. I want to be heard more. This is probably reflective of most people listening right now.

And where do we have to start to understand this? I want to be a much better communicator. conversation list and I want to be a much more effective communicator. I want to argue less. I want to talk more. I want to be heard more. This is probably reflective of most people listening right now.

So if I was a student of yours coming in to be trained by you, where is the first place you would start with me? Number one, you say it with control. Okay. What do you mean by that?

So if I was a student of yours coming in to be trained by you, where is the first place you would start with me? Number one, you say it with control. Okay. What do you mean by that?

Yeah.

Yeah.

Very relaxed.

Very relaxed.

And to do that, I have to kind of be comfortable with the fact that there will be a pause between my response and their question.

And to do that, I have to kind of be comfortable with the fact that there will be a pause between my response and their question.

When you took that pause when I asked you how your day had been, two interesting observations I had. The first is, whatever you were about to say next, I trusted more. Because you'd had some time to think and you weren't just spewing out your like automatic response. So I thought, oh gosh, what's he going to say here? And there was this element of like, he's really thinking.

When you took that pause when I asked you how your day had been, two interesting observations I had. The first is, whatever you were about to say next, I trusted more. Because you'd had some time to think and you weren't just spewing out your like automatic response. So I thought, oh gosh, what's he going to say here? And there was this element of like, he's really thinking.

He's like, he really cares about giving me the honest answer. And the second one is I was just so much more intrigued. Right. Because I could see you thinking, so I thought this is going to be an interesting response. Yeah. And that was all in that one second where you took a breath.

He's like, he really cares about giving me the honest answer. And the second one is I was just so much more intrigued. Right. Because I could see you thinking, so I thought this is going to be an interesting response. Yeah. And that was all in that one second where you took a breath.

There was something, is there something in the contemplation which means that I believe you checked? Yeah. Like it's a simple way to describe it. In that second example where you paused and said, yeah, I've written a lot of value to this company. I was like, he actually checked. Exactly. He like checked. He believes it. So I believe it.

There was something, is there something in the contemplation which means that I believe you checked? Yeah. Like it's a simple way to describe it. In that second example where you paused and said, yeah, I've written a lot of value to this company. I was like, he actually checked. Exactly. He like checked. He believes it. So I believe it.

When you say a client, who do you mean?

When you say a client, who do you mean?

Right.

Right.