Suzy Welch

You get fired or you lose a job or, I mean, when my husband passed away, I fell apart as most widows do in a period, there was a great period of kind of just deep grief.

And I completely let go of my values around work and achievement.

Your job as a CHRO is to understand and help your people understand themselves in the details so that they can be put into career paths within the organization that are the most aligned with their values, aptitudes, and interests.

A large nonprofit brought me in to do aptitudes with everybody in the C-suite.

And...

It was like, oh my God, everyone around this table is a specialist.

We need to bring in some generalists.

And we also do the Enneagram, which is a personality type indicator of the different people on the executive team or even on any team.

So all of the output of this is that we've now created what we're calling the becoming book, which allows everybody to create a user manual of themselves.

And this has almost an entirely organizational application where companies together in a group setting, every person takes all of this data and it's using AI.

We turn it into a user manual and then the teams share with each other, each other's user manuals.

And you learn about what your team members' values are, what their aptitudes are, what their foundational biographical stories are.

And it's so efficient in a way to sort of say, here's who I am.

I especially love it when you see the bosses handing it to the team saying, you want to know how to work with me?

I think in many ways, it's just a bigger enterprise application because it increases the clarity of the team to have everybody speaking the same language.

everybody talks about resilience, the thing that's always mystified me about resilience is that the typical definition of resilience is like, you're down on your back and you're completely defeated and go find inner strength.

This is when you're absolutely...

Where does the inner strength come from?

That was always the philosophical question to me.

And then I really needed resilience because I was fired and it was really embarrassing and I felt like I was never going to work again.